Customer Service Representative
Brenntag · Shanghai
Your Role
Duties and Responsibilities:
Customer contacts:
- Act as the first customer contact person to handle customer requests, concerning orders management such as forecast, price, lead time, order status (tracking), and provide feedback to the relevant sales representatives regarding order status and/or changes.
Order processing:
- Process customer orders (sample incl.)/ changes according to established department policies / procedures after confirming the stock availability and customer product allocation, logistic availability, communicate with customer on relevant information, e.g. delivery schedules and product availability and coordinate with logistics and finance personnel, Process customer returns according to established policies/procedures.
Documentation:
- Check the documents and challenge internally to get them in time and send them to customer (contract, package list, invoice, MSDS, CoA, etc.).
- Manage the document filing and support audit activity.
Claim management:
- To communicate with the clients on feedback, suggestions or complains, continue to optimize the operation process accordingly to maximize the clients’ satisfaction.
Internal Support：
- Follow up AR with financial team.
- Monthly review of delivery cost with logistic staff.
- Assist the line manager on operation reporting, projects and implementation of relevant Process;
Job Requirement/Specification:
- Bachelor’s degree in International Trading or relative majors
- At least 5 years customer service experience in manufacturing/distribution/trading company, chemical industry is preferred.
- Technical & Professional Knowledge:
(1) Be familiar with SAP system and has this knowledge for materials flow, which is preferred.
(2) Fluent in spoken and written English plus.
(3) Good communication skill, and strong analysis thinking.
(4) Be able to proactive think and provide solutions.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.