Technical Client Services Manager
Broadridge · Tokyo
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
We are seeking a Technical Client Services Manager to serve as the primary client-facing representative for our APAC clients while leading technical implementations, integrations, and ongoing product support activities. This role combines client relationship management, project delivery, technical troubleshooting, and implementation oversight to ensure successful onboarding, adoption, and support of our solutions.
The ideal candidate will act as a trusted advisor to clients throughout the entire lifecycle, from pre-implementation discussions and onboarding through post-production support and enhancement delivery. This role involves working closely with clients, product teams, developers, and operations teams to manage complex technical projects, coordinate system integrations, support API implementations, and resolve business and technical challenges.
This position requires a strong blend of customer service, project management, technical problem-solving, and stakeholder management skills within a fast-paced financial services or technology environment.
Responsibilities
Serve as the primary client contact, building strong relationships with stakeholders, leading meetings/reviews, and managing inquiries, escalations, and support requests with timely resolution
Lead end-to-end client implementations, onboarding projects, and product rollouts while managing timelines, milestones, risks, dependencies, and stakeholder communications
Coordinate system and API integrations, including requirements gathering, technical coordination, testing, troubleshooting, and go-live activities across client and internal platforms
Act as the primary escalation point for complex issues, performing root cause analysis and coordinating corrective actions across application, integration, and data layers
Drive UAT, validate business requirements, support release coordination, and ensure successful production deployments with proper documentation
Gather and translate client requirements into functional/technical specifications, collaborating with product and development teams on enhancements
Monitor system health and service delivery metrics, identify recurring issues, and recommend preventive measures and process improvements
Participate in business transformation and automation initiatives while maintaining accurate documentation for governance and audit purposes
Your Profile
Bachelor's degree in Business, Finance, IT, Computer Science, Engineering, or related field with 5+ years in technical project management, client services, implementation, or technical support within financial services/fintech/technology
Proven experience managing client-facing projects, implementations, integrations, and support engagements from initiation through completion
Strong experience with API integrations, client onboarding, testing, and technical implementations; solid understanding of software delivery lifecycles and production support
Strong troubleshooting/problem-solving skills with SQL proficiency for data analysis; ability to read application code (Java/C) preferred
Familiarity with system integrations, APIs, data flows, enterprise architectures, ticketing systems, project management tools, and CRM platforms
Mandatory: Professional fluency in Mandarin, Japanese, and English (spoken and written) with ability to communicate effectively across multilingual stakeholders
Excellent stakeholder management, communication, and organizational skills with ability to manage multiple priorities and work independently across global teams
Preferred: Experience in financial markets, securities, post-trade operations, proxy services; knowledge of project methodologies; exposure to cloud technologies and enterprise implementations
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.