Technical Product Support Analyst (Proficient in Japanese)
Broadridge · Tokyo
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
About Broadridge
Broadridge Financial Solutions (NYSE: BR) is a global fintech leader, delivering advanced technology-driven solutions to the financial services industry. With a presence in over 90 countries and more than 50 years of experience, Broadridge helps clients transform their businesses and drive growth. Our innovative, client-focused culture empowers our talented teams to deliver efficiency, insight, and security to organizations around the world.
Role Overview
We are looking for an experienced Technical Product Support Analyst to manage our post-trade operations and resolve complex business and technical issues for our APAC clients. In this role, you will act as the escalation point for product-related support, oversee enhancement delivery, and serve as a key liaison between clients, internal product teams, and technical experts across APAC.
This position requires strong problem-solving skills, solid experience in post-trade operations, and the ability to communicate effectively with stakeholders in a fast-paced financial services environment.
Key Responsibilities
Technical & Business Support
Serve as the primary support contact for APAC-related product issues, ensuring timely resolution and stakeholder updates.
Troubleshoot complex system and application problems, coordinating with technical teams in Asia Pacific.
Apply, test, and verify product patches before deployment to UAT or production.
Monitor system health, perform root cause analysis, and recommend preventive measures.
Product Enhancements & Delivery
Gather and interpret client requirements for new features or changes in the APAC market context.
Prepare functional and/or technical specifications with clear documentation.
Oversee development, testing, and deployment of product enhancements.
Lead client support during User Acceptance Testing (UAT) and ensure smooth go-live execution.
Client & Stakeholder Engagement
Build strong relationships with key clients and internal teams.
Participate in regular client meetings, provide progress updates, and follow up on agreed actions.
Act as a trusted advisor to clients on system capabilities, enhancements, and operational best practices.
Your Profile
5+ years of experience in technical product support, business analysis, or systems implementation within financial services or fintech.
Strong communication skills in Japanese AND English (reading, writing, and speaking).
Strong knowledge of APAC financial market operations (securities, clearing, settlements, etc.).
Strong SQL skills for data investigation and reporting.
Ability to read and understand Java or C code for troubleshooting purposes.
Proven troubleshooting experience across application and data layers.
Solid understanding of system/application support processes, with experience in patch management, testing, and release coordination.
Proven track record of managing client-facing projects or support cases from initiation to resolution.
Excellent problem-solving skills and attention to detail.
Basic Linux navigation and familiarity with shell scripting is a plus.
What You’ll Gain
Opportunity to support mission-critical APAC market systems for leading financial institutions.
Global and regional exposure and collaboration with teams in Japan, Hong Kong, and India.
Client-facing role with high visibility to senior stakeholders.
A collaborative culture that values problem-solving, accountability, and professional growth
#LI-KA2 #LI-Hybrid
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.