Customer Service Representative (CSR) - Durable Medical Equipment (DME)
Bump Health · Rochester
Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.
If you have experience in the following areas, you should Apply Today!
- Insurance verification
- Prior Authorization
- Billing experience - Medicare, Medicaid, or Managed Care
- Medical Office
- Healthcare background
- CPAP and Oxygen experience
Customer Service Representative Duties:
- Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
- Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
- Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
- Complete intake, insurance verification and determine charges and coverage for service/product requested.
- Collect co-pays and input payment data.
- Collect compliant medical documentation for insurance invoices.
- Maintain work operations by following company policies and procedures.
Requirements
Position Qualifications:
- High School diploma or equivalent (Required)
- Excellent phone and customer service skills (Required)
- Strong Communication skills (Required)
- Two years of HME/DME experience and knowledge of medical terminology. (Preferred)
- Previous data entry experience (Preferred)
Benefits
- Health Insurance
- Employee Recognition Program
- Family Friendly Atmosphere
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