Customer Service Manager- Copilot Knowledge Base
Caesars Sportsbook · Las Vegas
At Caesars Entertainment, exceptional customer experiences start with operational excellence. As a CS Manager, Copilot Knowledge Base within the Customer Operations Optimization team, you will play a critical role in creating, executing, and continuously improving the content, processes, and AI-powered guidance that support our customer service organization.
This role goes beyond traditional knowledge management. You will serve as the owner of operational content strategy, customer communication standards, and intelligent agent guidance, ensuring frontline teams are equipped with clear processes, effective messaging, and real-time support through tools such as Sprinklr Copilot.
Success in this role requires a blend of content creation, operational expertise, process design, AI enablement, and stakeholder partnership. You will collaborate across Operations, Product, Compliance, Training, and Technology teams to build scalable solutions that improve agent efficiency, customer outcomes, and overall operational performance.
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.
As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire?
Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.
More jobs at Caesars Sportsbook · Customer Support jobs in Las Vegas