MTS Training System Support Center (TSSC) Manager

CAE · Charleston

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Who We Are:  

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.  

• CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.  

• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.  

What We Have to Offer:  

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance  

• A work environment where all employees are valued, respected and safe  

• Freedom to succeed by enabling team members to deliver, take initiatives and make decisions  

• Recognition, professional development, advancement and having fun!  

Summary : Acting under the authority of the C-17 TS Operations Program Manager and ATS TSSC Manager, the C-17 TS (MTS) Training Service Support Center (TSSC) Manager is responsible for all aspects of MTS TSSC Operations. Oversees all phases of MTS TSSC programs from inception through completion. Acts as the primary customer contact for applicable MTS TSSC program activities, leading program review sessions with the local government to discuss schedule and technical performance. Establishes MTS TSSC milestones and monitors adherence to plans, processes, and schedules. Identifies program problems, and obtains solutions, such as allocation of resources or the need to change contractual specifications. Directs and guides the work of the MTS TSSC staff. Co-chairs MTS TSWG meetings. 

Essential Duties and Responsibilities  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Manages MTS TSSC operations.  Provides direct supervision to assigned staff.  Provides oversight of subcontracted staff.  Ensures seamless MTS TSSC operations and contract compliance. 

• Coordinate and schedule MTS TSSC activities to include hardware and software design, modifications support, code and test, configuration management functions, TMS support, master library functions, and CyberSecurity.  

• Assign functions to subordinates and review completed technical work for compliance with requirements; ensure necessary documentation associated with MTS TSSC modification activity is completed.  

• Collaborate with a wide variety of functional areas such as engineering, program management, marketing, manufacturing, and operations to develop and produce proposals responsive to customer needs, as well as recognizing unidentified market opportunities. 

• Monitors costs, progress and quality of work and determines solutions to problems encountered. 

• Answers complex technical questions escalated from team members. 

• Primary MTS point of contact for the monthly Training System Working Group (TSWG). 

• Acts as MTS TSSC liaison between the assigned government Program Office/Quality Assurance Representative (PO/QAR) and the CAE USA Operations Program Manager.   

• Acts as the MTS TSSC Contract diplomat, liaison and QAR Point of contact for the USAF customer.  

• Ensures contract compliance for all site operations and maintains good working relationships with all customers. 

• Provides oversight of training programs for all personnel and is responsible for providing adequate resources. 

• Manages the MTS TSSC quality assurance program to ensure AS9100D compliance.   

• Attends necessary weekly, monthly, and quarterly meetings as required or directed by the Operations Program Manager. 

• Represents the MTS TSSC in day-to-day activities associated with site operations and local USAF base and community.  This includes meetings, community planning activities, local charitable activities, and Government sponsored programs. 

• Coordinates with Formal Training Unit (FTU) to meet site specific FTU requirements for facilities and support. 

• Participates in and plans conferences with USAF customers. 

• All other duties assigned. 

SUPERVISORY RESPONSIBILITIES 

• Provides direct supervision to MTS TSSC staff.  Provides oversight of subcontracted staff.   

• Provide counsel, advice and guidance to management, subordinates and other internal groups on technical matters including the capabilities and limitations of current technology, facility capability and costing of effort as these items pertain to quality and process improvement.   

• Responsible for scheduling personnel, as well as managing labor and material expenditures.   

• Attends meetings, manages delivery schedules and coordinates site activities.  Ensure a safe and secure work environment is established and maintained. 

 Qualifications and Education Requirements  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Bachelor’s degree in a technical field and six years of simulation-related experience. Master’s Degree preferred. 

• At least 7 years’ progressive management experience.  Prior C-17 experience, with emphasis on Command/Leadership experience, is desired. 

• Strong leadership, communication, and interpersonal skills are required 

• Understanding of military protocols and customs is essential 

• Must exhibit high performance and capability to work in a team environment 

• Must be proficient in Microsoft Excel, PowerPoint, Project, and Word 

• Must be able to effectively deliver oral presentations to management and customers 

• Must be able to work independently and direct subordinates 

• Must be able to work a flexible work schedule with overtime and weekend work as required.  

• Must be willing to work any shift or day of the week as required. 

• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.  

Language/Mathematical/reasoning Skills 

• Excellent verbal and written communication skills 

• Must have the ability to read, analyze, and interpret the most complex word and technical documents/diagrams.    

• Will be required to respond effectively to sensitive inquiries and complaints.  Must be able to generate effective oral and written presentations and proposals on complex subjects.  

• Must be able to calculate figures and amounts, prices, commissions, and percentages, and to draw and interpret graphs. 

• Must be able to define problems, collect data, establish facts, and draw valid conclusions.  An ability to interpret complex customer requirements and attitudes from verbal, non-verbal, and written communication is essential.    
  
  

Security Responsibilities   

Must comply with all company security and data protection / usage policies and procedures.  Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval.  All government and proprietary information will be accessed and stored electronically on company provided resources.    

•  Incumbent must be eligible for DoD Personal Security Clearance.   

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.   

Work Environment   

• Work is performed primarily in a professional office environment using standard office equipment such as computers, phones, photocopiers, and fax machines. 

• Domestic and international travel may be required. 

• May require work in simulator environments involving exposure to hydraulics, electrical systems, extreme heat, airborne particles, loud noise, and mechanical components 

Physical Demands   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    

• Ability to walk or climb stairs and ladders to access simulator or cockpit environments. 

• Ability to stoop, bend, and crawl on or under training devices when required. 

• Ability to detect odors, noises, or other environmental indicators important to ATD function or surrounding conditions. 

• Ability to distinguish colors required for operational safety or equipment inspection. 

• Ability to perform regular office tasks including prolonged periods of computer use.   

Other Duties   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.   

CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws.  

Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at hrops@caemilusa.com 

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type                      

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other  characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.

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As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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