Lead Application Engineer
Cadence · Pune 05
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Gainsight Platform Administration
- Serve as the primary administrator for the Gainsight platform
- Configure and maintain customer health scores, rules engines, and automated workflows
- Manage Gainsight objects, data models, and integrations
- Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce)
Customer Success Operations Support
- Build and maintain customer lifecycle journeys
- Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers
- Support renewal tracking and expansion opportunity identification
- Maintain playbooks and success workflows
Reporting & Analytics
- Develop dashboards and reports to track:
o Customer health
o Renewal pipeline
o Customer adoption
o Expansion opportunities
- Provide insights to leadership on customer engagement and retention trends
System Integration & Data Management
- Manage data integrations between Gainsight, CRM, billing systems, and product usage data
- Ensure customer data is properly structured for health scoring and segmentation
- Monitor data syncs and troubleshoot issues
Process Optimization
- Continuously improve customer success processes through automation
- Identify opportunities to streamline renewals, onboarding, and adoption tracking
- Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows
User Enablement
- Train Customer Success Managers and Renewals teams on effective Gainsight usage
- Create documentation and best practices
- Provide ongoing support to internal users We’re doing work that matters. Help us solve what others can’t.