BlueCherry ERP Support Consultant
CapNexus · New York City
Role Summary
We are looking for an experienced, senior-level BlueCherry ERP professional to own functional support, business process guidance, and best-practice adoption for our BlueCherry ERP platform. The right person brings deep working knowledge of BlueCherry's functionality and its strategic application to a vertically integrated wholesale business.
Key Responsibilities
- Serve as the internal subject matter expert and primary point of contact for BlueCherry ERP functionality, including order management, purchasing, inventory, warehouse management, EDI, and PLM.
- Partner with sales operations, supply chain, finance, and customer service to translate B2B / wholesale business needs into BlueCherry configurations, workflows, and reporting.
- Own and continuously improve business processes and best practices within BlueCherry that reflect a wholesale model — order-to-cash, EDI trading-partner onboarding, allocation, chargebacks, and account-level terms.
- Triage day-to-day support issues, resolve functional and process-level questions directly, and determine what requires escalation.
- Manage the day-to-day relationship with CGS (BlueCherry's vendor): scope and escalate technical/engineering issues, track tickets, and coordinate upgrades, patches, and enhancement requests.
- Lead user training, documentation, and change management for BlueCherry across the organization.
- Evaluate new BlueCherry releases and features and recommend adoption based on business impact.
- Support integration points between BlueCherry and adjacent systems (EDI, WMS, finance, B2B ordering portals).
- Drive continuous improvement initiatives to increase system adoption, data quality, and process efficiency across the business.
Required Qualifications
- Experience supporting or administering BlueCherry ERP (or a comparable apparel/fashion-vertical ERP) in a functional/business capacity.
- Direct experience in a B2B / wholesale apparel or footwear business — order management, EDI, allocation, chargebacks — rather than pure retail or DTC.
- Strong understanding of apparel supply chain processes: order-to-cash, purchasing, inventory, warehouse management, and PLM.
- Experience managing a technical vendor/implementation partner relationship (e.g., CGS) for engineering and technical support.
- Demonstrated ability to translate business requirements into system configuration and process design.
- Strong stakeholder management and cross-functional leadership skills; comfortable operating at a director / senior manager level.
- Excellent communication, training, and documentation skills.
Preferred Qualifications
- Prior experience at CGS, or as a BlueCherry implementation/functional consultant.
- Familiarity with EDI standards (ANSI X12, EDIFACT) common in wholesale apparel.
- Exposure to adjacent fashion ERP/PLM tools (Centric, YuniquePLM, Infor Fashion, NGC) is a plus.
What Success Looks Like
- BlueCherry runs reliably with strong user adoption and satisfaction across business teams.
- Support issues are resolved quickly, with CGS engaged efficiently only where true technical/engineering work is needed.
- Business best practices for wholesale operations are documented, adopted, and consistently followed.
We Offer
Job Type: Full-Time - Contract, Remote (ET)
Competitive salary based on experience
Capnexus is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive and safe environment for all employees. Experience comes in many forms, and we’re dedicated to adding new perspectives to the team. We encourage you to apply even if your experience doesn’t perfectly align with what we have listed. We look forward to hearing from you.
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