Senior Executive
Digitide · Thāne
As the Senior Executive, you will be responsible for overseeing the entire customer care operation within the department. This includes managing a team of Customer Care Executives (CCEs) and ensuring the highest level of customer satisfaction. Your role will involve strategic planning, performance evaluation, and implementing innovative solutions to enhance our customer care services.Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
Digitide Solutions Limited is seeking a Senior Executive to lead and manage our CLM Domestic BFSI | Manpower - Back office department. The ideal candidate will have extensive experience in customer care and a proven track record of success in a leadership role.