Manager, Human Resource Technology

Carnival · Miami

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The HR Technology Manager is responsible for the governance, optimization, and day-to-day management of HR technology solutions that support the Global Human Resources organization. Partnering with the Director of Global HR Technology to execute the overall technology strategy, this role leads the planning, implementation, enhancement, and ongoing management of HR systems to drive operational excellence, data integrity, compliance, reporting capabilities, and an improved employee experience.

The HR Technology Manager oversees the configuration, customization, testing, deployment, and support of HR technology platforms while ensuring alignment with business objectives and HR strategy. This position manages a team of HR technology professionals, providing the leadership, coaching, and development opportunities that foster high performance, accountability, and continuous growth.

Working closely with HR leaders, Finance, IT partners, vendors, and cross-functional stakeholders, the HR Technology Manager serves as a trusted advisor and key contributor—leading system initiatives, process improvement efforts, and change management activities across the HR technology landscape. The role is accountable for managing multiple priorities and projects simultaneously while maintaining a strong commitment to service, quality, governance, and stakeholder satisfaction.

The ideal candidate combines deep expertise in Oracle HCM technology and data management with strong project management, analytical, and leadership skills. This individual is a proactive problem solver who can translate business needs into scalable technology solutions, drive innovation, and deliver measurable business value through effective HR systems and processes.

Essential Functions:

HR Technology Strategy, Governance & Roadmap Management

• Support the strategic direction, governance, and optimization of HR technology platforms, ensuring alignment with business objectives and HR priorities.

• Contribute to and execute the HR technology roadmap, identifying opportunities for innovation, automation, and process improvement; including AI-enabled capabilities (e.g., Oracle AI features).

• Partner with HR and business leaders to evaluate and implement technology solutions that enhance workforce processes and employee experience.

• Enforce HR technology governance standards, ensuring changes follow defined intake, review, and approval workflows.

HR Technology Strategy, Governance & Roadmap Management

• Support the strategic direction, governance, and optimization of HR technology platforms, ensuring alignment with business objectives and HR priorities.

• Contribute to and execute the HR technology roadmap, identifying opportunities for innovation, automation, and process improvement; including AI-enabled capabilities (e.g., Oracle AI features).

• Partner with HR and business leaders to evaluate and implement technology solutions that enhance workforce processes and employee experience.

• Enforce HR technology governance standards, ensuring changes follow defined intake, review, and approval workflows.

HR Systems Management & Continuous Improvement

• Oversee the configuration, maintenance, testing, deployment, and support of HR technology systems, including Oracle HCM modules: Core HR, Compensation, Recruitment, Talent, Help Desk, Absence Management, Learning and Reporting.

• Ensure system performance, scalability, data integrity, and adoption through ongoing enhancements and optimization initiatives.

• Manage quarterly release cycles, system upgrades, patches, integrations, and downstream/middleware and payroll interfaces.

• Serve as the senior escalation point (tier-2/tier-3) for complex system issues, ensuring timely resolution and root-cause analysis

Project & Change Management

• Lead complex HR technology projects and cross-functional initiatives from planning through implementation and stabilization.

• Coordinate stakeholders, resources, timelines, and budgets to ensure successful project delivery.

• Drive change management, communication, training, and adoption strategies for technology and process transformations.

Data, Reporting & Compliance (15%)

• Establish and maintain data governance standards to ensure the accuracy, security, and integrity of HR data.

• Oversee HCM reporting, audits, and compliance requirements, supporting informed decision-making and regulatory adherence.

• Partner with Internal Audit, IT Security, and HR stakeholders to ensure compliance with organizational policies and controls.

Stakeholder Partnership & Service Delivery (10%)

• Serve as a trusted advisor to HR leadership, IT, Finance, Payroll, Talent Acquisition, and other business partners regarding HR technology capabilities and solutions.

• Ensure delivery of high-quality HR technology services, balancing business needs, user experience, and operational efficiency.

People Leadership & Team Development (5%)

• Lead, mentor, and develop the HR Technology team through coaching, performance management, succession planning, and career development.

• Allocate work across the team based on module expertise and workload to ensure efficient resource utilization and continuity of BAU support.

• Foster a culture of accountability, continuous learning, collaboration, and innovation.

• Set goals, conduct performance reviews, and build bench strength across HCM functional areas.

Knowledge, Skills & Abilities:

• Scope: The HR Technology Manager is responsible for the governance, optimization, and day-to-day management of HR technology solutions that support the Global Human Resources organization. Partnering with the Director of Global HR Technology to execute the overall technology strategy, this role leads the planning, implementation, enhancement, and ongoing management of HR systems to drive operational excellence, data integrity, compliance, reporting capabilities, and an improved employee experience. The HR Technology Manager oversees the configuration, customization, testing, deployment, and support of HR technology platforms while ensuring alignment with business objectives and HR strategy. This position manages a team of HR technology professionals, providing leadership, coaching, and development opportunities that foster high performance, accountability, and continuous growth. Working closely with HR leaders, Finance, IT partners, vendors, and cross-functional stakeholders, the HR Technology Manager serves as a trusted advisor and key contributor—leading system initiatives, process improvement efforts, and change management activities across the HR technology landscape. The role is accountable for managing multiple priorities and projects simultaneously while maintaining a strong commitment to service, quality, governance, and stakeholder satisfaction. The ideal candidate combines deep expertise in Oracle HCM technology and data management with strong project management, analytical, and leadership skills. This individual is a proactive problem solver who can translate business needs into scalable technology solutions, drive innovation, and deliver measurable business value through effective HR systems and processes.

• Problem solving: Expected to address complex organizational challenges, including system integration, data security, and process optimization, using analytical and strategic approaches

• Impact: Drives HR technology transformation, influencing HR operations, employee experience, and compliance across the organization

• Leadership: Manages and develops HRIS team members, collaborates with cross-functional leaders, and leads change management initiatives for HR technology.

Essential/Minimum qualifications:

• Bachelor's degree in Human Resources, Information Systems, Computer Science, Business Administration, or a related field.

• Minimum 5 years of progressive HR Technology, HRIS, or HCM experience supporting enterprise HR systems.

• Minimum 3 years of people leadership experience, including team management, coaching, performance management, and employee development.

• Hands-on experience administering and supporting Oracle HCM Cloud, including the following modules: Core HR, Recruiting, Compensation, Talent Management, Learning, Help Desk, Absence Management and Reporting and Analytics

• Strong technical knowledge of HR technology architecture, system configuration, integrations, security, data management, and release management.

• Experience developing and maintaining HR reporting solutions using: Oracle Transactional Business Intelligence (OTBI), Proficiency in SQL

• Demonstrated experience managing enterprise system implementations, upgrades, enhancements, testing, and change management initiatives.

• Strong knowledge of HR processes, data governance, compliance requirements, and internal controls.

• Proven project management experience leading complex, cross-functional initiatives with multiple stakeholders.

• Excellent analytical, problem-solving, communication, and stakeholder management skills.

Essential experience required:

• 5+ years of HR Technology, HRIS, or Oracle HCM Cloud experience supporting enterprise HR systems.

• 3+ years of leadership experience managing HR Technology or HRIS professionals.

• Hands-on experience with Oracle HCM Cloud modules including Core HR, Recruiting, Compensation, Talent Management, Learning, Help Desk, Absence Management, and Reporting & Analytics.

• Experience leading HR technology implementations, integrations, upgrades, system enhancements, and change management initiatives.

• Proficiency in OTBI and SQL for HR reporting, analytics, and data management.

• Experience with HR data governance, compliance, security, internal controls, and audit support.

• Proven success managing complex projects and collaborating with HR, IT, Finance, Payroll, vendors, and business leaders.

• Demonstrated ability to drive continuous improvement, process optimization, and adoption of HR technology solutions.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands. Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site Fitness center at our Miami campus 

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