Program Manager II (Community & Housing Outreach)

Cascadia · Portland · $86,166–$92,322 (stated in the posting)

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Job Overview

Location/Schedule: This position is located at the Garlington Health Center in NE Portland, OR. The schedule for this position is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position: Community Program Manager II

Program: Housing Outreach Team

Cascadia’s Mission and Vision:

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Program Description: The Community Program Manager III is responsible for overseeing and maintaining day to day operations of the permanent supportive housing programs. The role of the program manager is to direct QMHP, QMHA, Peer Wellness and administrative staff in providing treatment and housing retention supports for client households participating in our supported housing programs, while supporting a Trauma Informed Care model. With the high prevalence of trauma among individuals receiving mental health services, it is required the Program Manager understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. This position has a leadership role in inter-agency program development and oversight. The Community Program Manager III explores, evaluates and cultivates program and staff development using research-based best practices or evidence-based models of care in specialized supported housing services settings.  This position involves participation and implementation of program goals and objectives to promote a strengths-based, client-centered approach to assisting residents in achieving individual goals and ultimately transitioning to a less restrictive setting. The Program Manager III will provide and oversee a wide range of administrative duties connected to clinical operations and grant requirements.  

Essential Responsibilities 

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary.   

• Contribute to the development of annual goals and objectives for the program which are consistent with the strategic goals of Cascadia Behavioral Healthcare, and the department(s) to which the Program Manager is assigned.  

• Assist the Clinical Director and Senior Director in developing and updating policies, procedures and systems to support agency goals and objectives for permanent supportive housing, short-term rent assistance and program clinical services. 

• Determine staffing requirements, recruit, hire and train staff. Establish work plans and priorities for staff members and assess the progress of staff members; take corrective action as needed. Conduct performance reviews for staff members.  

• Oversee daily operations and provide training and guidance to staff to ensure that program goals and contract objectives are met. 

• Serve as a leader for team related to adherence and training for staff on agency policies/procedures. Conduct regular review and updating of program specific procedures and written guidelines, and initiate action and active leadership in developing, revising, or drafting program procedures, guidelines and protocols in collaboration with peer Management Staff, Clinical Director, Sr. Director, and administrative leadership including Quality Management and Human Resources.  

• Lead in communicating and coordinating with partners and Cascadia Housing property management team for programs. 

• Serve as lead for notification and coordination with Quality Management and Human Resources Employee Relations in events which are Critical Incidents, or impact staff negatively.   

• Assist community partners and stakeholders to resolve interagency and systems problems.  

• Assist Cascadia administrative and operations staff in developing policies and procedures to support operations throughout Cascadia’s supportive housing/homeless supported housing programs.  

• Monitor the overall effectiveness of the program(s). Assist in the implementation and evaluation of changes that increase the level of service, overall efficiency, care quality, and contract outcome achievement  and reduction in costs. 

• Evaluate, recommend and implement methods, systems, procedures and treatment strategies to manage costs. May have some responsibility for developing new sources of revenue. 

• Prepare reports that reflect key data points for the Clinical Director and Senior Director or other stakeholders as required/requested. 

• Maintain research orientation and serve as the main link between program operations and the translation of best practices or evidence-based models of care into service delivery models utilized. 

• Lead and model crisis interventions in crisis situations as appropriate. Follow emergency protocols and procedures and coordinate with the treatment team interventions which support a trauma informed environment for residents and staff. Practice and demonstrate competency in avoidance, preventing escalation to avoid crisis situations or to neutralize crises in progress. Carry primary responsibility for safety protocols (written, and training) for the team. 

• Model therapeutic interventions and counseling with clients as needed or directed and assist staff members by helping to resolve difficult client/program situations. 

• Assure that staff members document and maintain electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations.  Maintain accurate and up-to-date documentation associated with billing, assessment, treatment, residents’ progress and other activities, as required.   

• Provide oversight to ensure services are being offered consistently and professionally.    

• Provide therapeutic interventions as directed by clients’ Service Plan. If clinically appropriate, complete Behavioral Support Plans; conduct behavioral health assessments and perform case management duties from time to time.  

• Coordinate treatment and continuity of care within the team, as well as with community stakeholders, guardians, representatives from the legal system, hospital care, medical care, and other community based agencies in order to assist with the treatment needs of clients on case load. 

• Respect and honor client rights and responsibilities and demonstrates professional boundaries and ethics.     

• Demonstrate responsibility for safety of clients, staff and property; demonstrate knowledge with fire regulations and evacuation procedures, and oversight of team and facility response. 

• Adhere to mandatory abuse reporting laws and HIPAA requirements. 

• Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities. 

• Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings. 

• Perform other duties as assigned. 

Role Specific Responsibilities 

• Responsible for the daily management of the program including but not limited to the provision of all clinical and medically related services. Structure individual and group clinical services to attain consistency in coordination, provision of therapeutic services, high utilization of clinician and LMP services, and ability of staff to complete all documentation on the same day of service.  

• In collaboration with the larger HOT team, promote a therapeutic, welcoming and safe community environment.  Model therapeutic interventions and counseling with program clients; as needed assist team members to resolve difficult client/program situations.  

• Serve as lead for program partnerships. 

• Lead internal partnerships related to Housing Outreach Team’s programs.  

• Coordinate effectively with team’s administrative support staff to ensure HMIS data entry/updates/exit documentation are handled in a timely and accurate manner.   

• Track grant spending in relation to rental assistance funds. Responsible for ensuring that grant fund spending is within the limits under specific grants in portfolio. 

• Work with Clinical Director to complete and submit contract quarterly and annual reports.  May include coordination and data quality assurance across program areas receiving grant funding. 

• Responsible for effective coordination with referrals, including working closely with Cascadia’s designated intake/referral coordinator specific to the local Coordinated Entry process and placements for Permanent Supportive Housing project units.   

• Lead for Critical Incident process for team. Ensure crisis event documentation is done in a timely and appropriate manner, including same shift documentation in EMR and crisis alerts.  

• Establish annual operating budget, plan for revenue, and establish strategic goals for successful operation. Revise goals as circumstances dictate.  Close oversight of program spending, revenue and appropriate adherence to agency protocols and policies.  Responsible for appropriate coordination with fiscal and accounts payable staff within Cascadia.  

• Responsible for collaborative leadership, agenda planning, facilitation of team clinical meetings, including staff meetings, staff trainings, and partnership meetings.  

• Responsible for operating in compliance with city regulations, state licensing standards, county requirements or other applicable guidelines and internal policies and standards. 

• Comply with State of Oregon Outpatient Oars, grant requirements, and Cascadia policies by keeping up to date on information, and provide or arrange for training and updates to the team.  

Qualifications 

Education:  

• A Master’s Degree in a behavioral science field from an accredited college or university, or other relevant Master’s Degree. Demonstrate the competencies to become credentialed as a Qualified Mental Health Professional (QMHP) as outlined in OAR 309-016-0005.  

• CADC is preferred. 

Experience: 

• Minimum of 2 years management or supervisory experience (staff and programs) 

• Experience working within or leading a program with a harm reduction or housing first modality for adults. 

• Two plus years experience preferred in homelessness 

Specialized Knowledge, Skills and Abilities: 

• Read and understand a Mental Health Assessment and Service Plan. Ability to provide training and oversight to staff on the Mental Health Assessment and Service Plan  

• Provide quality client care and document services 

• Strong working knowledge of homeless services programming: HUD, local services, population specific needs  

• Understand recovery model, harm reduction model, motivational interviewing, illness management and recovery, evidence based practices, and strength based case management philosophies and strategies 

• Operate computer hardware and software at a level needed to effectively perform job functions  

• Demonstrated ability to use electronic health medical records 

• Enter data and retrieve data in a variety of data systems, demonstrating ability to learn and master data entry/reporting requirements specific to program operations 

• Prepare reports  

Other: 

• Possess a valid driver’s license, three year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.  

• Ability to commute to various Cascadia and community locations as needed. 

• Ability to perform CPR, First Aid, and properly use AED equipment.  CPR/ First Aid certifications are required and must remain current. 

Working Conditions 

Work is performed in residential and office settings. Daily routines may be hectic and will likely require the employee to perform various functions of the site and, on occasion, perform the tasks of other employees as needed. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise and contaminants.   

Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach.  

Physical Demands: Activities and structure support community integration assisting residents in continued growth for successful independent living. The Program Manager must have the ability to assist residents in participating in a variety of services, as well as skill building outings and accessing community resources. The Program Manager III must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations. 

Cascadia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or accommodation due to a disability, contact us at 503-963-7654.

Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position. Required credentials must remain active and in good standing as a condition of employment. Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following hire date)
• VSP Vision Discount Plan
• 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bike to Work Reimbursement

Starting Rate Range in USD ($)

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