Employee Relations Manager

Arthur J. Gallagher · George Town

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

THE ROLE:

AMD's Human Resources team is seeking an Employee Relations Manager —an insightful, adaptable, and technically proficient individual. This crucial role involves direct interactions with employees , managers, Country leaders , conducting complex investigations, managing performance-related cases, misconduct cases, providing strategic direction on ER matters to leaders, consulting managers on handling complex employee situations , interpreting the employment laws of the country. This role is responsible for significantly enhancing our HR systems and workflows. Your efforts will align with legal, industry, and best practices, supporting our commitment to a diverse and inclusive workplace and impacting our corporate culture and operational efficiency.

THE PERSON:

We are looking for a dynamic individual who combines deep professional knowledge with a proactive, engaging demeanor. You should excel in both technical and strategic domains, with emotional intelligence and strong communication skills, capable of thriving in a multifaceted environment.

Emotional Intelligence: Manages sensitive situations with professionalism, confidentiality, and empathy.
Analytical and Meticulous: Conducts precise investigations and translates complex data into actionable insights.
Strategically and Technically Savvy: Optimizes HR systems like ServiceNow, enhancing operational efficiency.
Initiative-taking Communicator: Maintains open communication, keeping stakeholders well-informed.

KEY RESPONSIBILITIES:

Manage complex employee relations related investigations with limited supervision, honoring complete confidentiality, neutrality, complete fairness, unbiasedness and exercising best workplace investigation practices. Should be able to independently handle allegations of discrimination, harassment, retaliation, bullying, misconduct, bias, and other inappropriate behavior across regions like Southeast Asia locations- Singapore , Malaysia, Australia, and Japan. Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way. Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable. Partner with legal counsel as needed. Follow thorough investigations through resolution. Maintain accurate files, documentation, and follow-up.
Effectively handle employee relations issues and concerns, minimizing corporate risk and improving employee experience.
Must exhibit strong professional judgment, emotional intelligence, and get collaborative across functions and regions, should communicate effectively with cross-functional partners in HR, Legal, HR Ops, TA, TR, Govt Relations and the business.
Must be able to articulate the country local laws and other provide guidance to the leadership team for any Labor compliance and law regulation changes. Being a SPOC to APJ Leadership for strategic ER advice, consult difficult employee conversations, support in any ER conflict resolution.
Partner and assist the Corporate Investigations team for conducting local employee investigations.
Work collaboratively on employee relations matters such as corrective actions including warnings or performance improvement plans.
Review policy and enhance them periodically evaluating the risks ; work with legal advisors to ensure compliance to and understanding legislation.
Proactively lead the delivery and deployment of new ER Practices and review/redefine existing ones.
Support all Labor compliance activities/audits and state laws.
Ensure continuous improvement by actively identifying gaps, proposing, and implementing changes and innovative solutions. Develop metrics and leverage on analytics to track progress of ER programs and create comprehensive review decks for Leadership team.
Build and maintain online repository of knowledge updates best practices for easy access and retrieval.
Improving employee experience in all HR life cycle functions
Participates in the development and delivery of management training programs designed to advance the employee relations skills of people managers. Facilitate training to build employee relations skills among people managers.
Assist with ad-hoc employee relations and HR department projects.
Make suggestions to leaders and HR Business Partners on employee engagement, policy or process improvements based on trends and risks.

PREFERRED EXPERIENCE:

Strong ER experience who has lead investigation and consulted on Southeast Asia Employee Relations Matters with strong investigation experience having vast knowledge across HR functions with a particular focus on employee relations (Conflict management , Harassments , Retaliation, Performance management, Favoritism).
Strong knowledge on Labor laws and compliance across South East Asian Countries , Australia and Japan
Exceptional communication skills, case documentation and report writing skills, executive leadership presentation and relationship development skills.
Ability to work through ambiguity, think creatively, be flexible and roll-up your sleeves
Strong problem-solving skills , Analytical skills with ability to determine the root cause of issues with a growth mindset to constant learning and re-learning
Demonstrated ability to assume sole and independent responsibility for projects.
Highly collaborative and able to work both within and across teams globally.
Experience in a high growth, fast paced matrix environment.
Professional, confident manner, poised and articulate demeanor.
Ability to work effectively with a wide array of personality types and all job levels.
Demonstrated history of exemplary ethics and integrity, including ability to handle and maintain confidential information.
Active commitment to the identification and appropriate resolution of all business issues, whether they are rooted in business problems or are pure compliance concerns.
Ability to exercise discretion related to sensitive employee matters.
A culture champion, promoting company values to drive decision making.

ACADEMIC CREDENTIALS:

Bachelor’s degree specialized in Human Resources ,
Employment Law degree is added advantage
Degree/ Certification in Employment Acts, Industrial Relations, Counselling and Coaching

LOCATION:

Penang - Malaysia

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.