Training & Organizational Development Specialist - Maryland

Arthur J. Gallagher · Hanover · $51,273 (stated in the posting)

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Why We Need Your Talents:

The Training and Organizational Development Specialist supports the organization’s learning and development initiatives by designing, delivering, and evaluating training programs that enhance team member performance and support operational excellence. Reporting to the Training & Organizational Development Manager, this role works closely with department leaders and HR to identify training needs, develop engaging learning experiences, and maintain accurate documentation for compliance and consistency. Through effective facilitation, thoughtful analysis, and continuous improvement, the Specialist helps build a skilled, knowledgeable, and service‑focused workforce.

Where You'll Make an Impact:

• Facilitate New Hire Orientation and ongoing team member development training programs.
• Develop, update, and deliver engaging training programs for New Hire Orientation (NHO), guest service excellence, leadership development, and property‑wide initiatives.
• Provide targeted training to help team members maintain or improve job skills, including facilitating in‑person and virtual workshops using interactive strategies aligned with adult learning principles.
• Collaborate with department leaders to customize training modules for gaming, hospitality, operations, and back‑of‑house functions.
• Maintain training materials—including slide decks, job aids, and SOPs—to ensure accuracy, consistency, and compliance.
• Coordinate and track completion of required compliance training such as Responsible Gaming, Alcohol Awareness, OSHA, Anti‑Money Laundering (AML), and ServSafe certifications.
• Manage employee learning within the Learning Management System (Schoox), including course creation, curriculum updates, reporting, and user support.
• Attend departmental huddles and meetings to gather feedback and identify training needs and opportunities.
• Present information using a variety of instructional techniques and formats, including role‑playing, simulations, team exercises, group discussions, videos, and lectures.
• Create training outlines and determine the most effective instructional methods, such as individual training, group instruction, demonstrations, and workshops.
• Organize, develop, or source training materials such as procedure manuals, guides, handouts, and visual aids.
• Evaluate the effectiveness of training programs and use data to revise or recommend improvements to instructional objectives and methods.
• Coordinate communications regarding new courses, development programs, and training events.
• Establish and maintain relationships with external training vendors as needed.
• Support the recruitment, onboarding, and coordination of volunteer trainers, where appropriate.
• Perform ad‑hoc requests and other duties as assigned.

Skills to Help You Succeed:

• Organizational development experience
• Teaching and facilitation skills
• Excellent written and oral communication skills
• Exceptional organizational, time management and problem-solving skills
• Ability to work effectively with a wide range of constituencies in a diverse community
• Attention to detail and follow-through
• Self-motivated and assertive with a can-do attitude
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Prior experience using LMS platforms such as Schoox or other LMS preferred.

Must-Haves:

• Bachelor’s degree or higher in Human Resources, Education/Adult Education, Organizational Development, Instructional Design, Business Administration, or Communications; or at least one (1) year of training experience in lieu of a degree.
• Ability to comply with all state gaming regulations, including obtaining and maintaining a valid gaming license as required.

Physical Requirements:

• Demonstrate an ability to perform assigned duties under frequent time pressures.
• Required to stand, sit, walk, and climb for a period of time on a daily basis.
• Use of stairs and elevators
• Occasionally life and/or move up to 25 pounds.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Where You'll Make an Impact:

• Facilitate New Hire Orientation and ongoing team member development training programs.
• Develop, update, and deliver engaging training programs for New Hire Orientation (NHO), guest service excellence, leadership development, and property‑wide initiatives.
• Provide targeted training to help team members maintain or improve job skills, including facilitating in‑person and virtual workshops using interactive strategies aligned with adult learning principles.
• Collaborate with department leaders to customize training modules for gaming, hospitality, operations, and back‑of‑house functions.
• Maintain training materials—including slide decks, job aids, and SOPs—to ensure accuracy, consistency, and compliance.
• Coordinate and track completion of required compliance training such as Responsible Gaming, Alcohol Awareness, OSHA, Anti‑Money Laundering (AML), and ServSafe certifications.
• Manage employee learning within the Learning Management System (Schoox), including course creation, curriculum updates, reporting, and user support.
• Attend departmental huddles and meetings to gather feedback and identify training needs and opportunities.
• Present information using a variety of instructional techniques and formats, including role‑playing, simulations, team exercises, group discussions, videos, and lectures.
• Create training outlines and determine the most effective instructional methods, such as individual training, group instruction, demonstrations, and workshops.
• Organize, develop, or source training materials such as procedure manuals, guides, handouts, and visual aids.
• Evaluate the effectiveness of training programs and use data to revise or recommend improvements to instructional objectives and methods.
• Coordinate communications regarding new courses, development programs, and training events.
• Establish and maintain relationships with external training vendors as needed.
• Support the recruitment, onboarding, and coordination of volunteer trainers, where appropriate.
• Perform ad‑hoc requests and other duties as assigned.

Skills to Help You Succeed:

• Organizational development experience
• Teaching and facilitation skills
• Excellent written and oral communication skills
• Exceptional organizational, time management and problem-solving skills
• Ability to work effectively with a wide range of constituencies in a diverse community
• Attention to detail and follow-through
• Self-motivated and assertive with a can-do attitude
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Prior experience using LMS platforms such as Schoox or other LMS preferred.

Must-Haves:

• Bachelor’s degree or higher in Human Resources, Education/Adult Education, Organizational Development, Instructional Design, Business Administration, or Communications; or at least one (1) year of training experience in lieu of a degree.
• Ability to comply with all state gaming regulations, including obtaining and maintaining a valid gaming license as required.

Physical Requirements:

• Demonstrate an ability to perform assigned duties under frequent time pressures.
• Required to stand, sit, walk, and climb for a period of time on a daily basis.
• Use of stairs and elevators
• Occasionally life and/or move up to 25 pounds.

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