Implementation Consultant
Arthur J. Gallagher · Milwaukee
Implementation Consultant
We believe in our Employees First and we get great results because of great people. We continually strive to create a workplace culture that challenges and encourages our employees to step outside their comfort zones and promotes creativity and participation. We pursue the greatest possible impact in every interaction, every minute of every day. Our foundation is made up of our Pillars:
Dream Big | Have Courage | Take Initiative | Be Accountable | Enjoy It | Give Back
In terms of cultural fit, the successful candidate will win the hearts and minds of our clients, be self-motivated and be energized by working amongst a group of thoughtful, smart, fast-paced, and successful colleagues. This individual will enjoy being a part of an organization focused on excellent service to our clients and will be a naturally collaborative individual who enjoys interacting with people at all levels. Additionally, this individual will be a strong team player with a proactive approach and the ability to take initiative with discretion and judgment.
Position Summary:
The Implementation Consultant is responsible for ensuring a successful new client experience and technical implementation by providing end-to-end oversight of Level 1-4 Client Implementations. The role will also engage in additional internal project planning, project implementations, and roll outs.
Education, Knowledge, and Skills:
- Bachelor's degree or equivalent from accredited four-year college or university
- Applicable work experience of 5+ years related to Project Management with a background in Human Resources and/or HR Systems Management - May consider candidates without a degree given applicable experience requirements are met
- CAPM/PMP Certification a plus
- Payroll processing experience preferred
- Experience with Salesforce or similar CRM tool a plus
- Proficiency in Microsoft Suite, Project Management Tools, and HRP/PrismHR or other related HRIS Software
- Potential Travel up to 10%
Key Competencies:
- Acts consistently with the company’s values, mission, and pillars
- Understands the EmPower HR business model and is able to learn how that connects to the clients’ businesses
- Displays a positive attitude with a strong desire to become an expert in creating the absolute best client experiences
- Approachable and able to successfully build relationships with a variety of people
- Facilitates cooperation and motivates team members to accomplish group goals and is committed to servant leadership
- Provides stellar service to clients and internal staff by being timely, responsive, accurate, and thorough in all written, verbal, and presentation communications
- Comfortable with ambiguity; can effectively cope with change, shift gears easily, and adapt according to business or client needs
- Manages complex situations by asking the right questions, utilizing resources, and gathering data to triage and solve problems
- Makes sound decisions even in the absence of complete information
- Utilizes logical and critical thinking to monitor client risks and take effective action
- Demonstrates a high level of attention to detail
- Possesses strong time management and prioritization skills
Core Implementation Accountabilities:
- Design, host, and present system demos to educate prospective clients on company services and technology offerings
- Drive a standard, measurable and effective implementation process for client company setups, acquisitions, mergers, system modules, and additional business growth needs
- Understand the importance of client confidentiality and maintaining the integrity of data in Human Resource Systems
- Responsible for internal team collaboration for a seamless delivery of dependable, accurate, timely and easy-to-use services
- Communicate through daily and regularly scheduled touch bases with client contacts on implementation details, requirements, and deadlines
- Consistently consult throughout implementations to advise on opportunities, efficiencies, and best practices for optimal experiences
- Identify, report, resolve, and prevent key implementation challenges
- Troubleshoot, identify, test, and correct technical issues
- Collaborate and direct team members as needed to ensure success on all tasks for completion
- Train internal and client users on systems and processes for continued success when transitioned to operations
- Monitor and document lessons learned throughout implementation for immediate and long-term process improvements
- Ensure that all implementation related documents are up to date and in effective use
- Maintain curiosity to learn and become an expert on multiple technical platforms
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