Store Layout & Flow Optimization Manager
Chagee · Singapore
Role Responsibilities:
Store Layout & Planning
- Design and optimize store layouts for new openings across APAC, including front-of-house, back-of-house, prep, cashier, and pickup areas
- Develop standardized layout models for different store formats (street stores, mall stores, kiosks, etc.)
- Ensure layouts comply with local regulations and operational constraints
Flow Optimization
- Analyze customer and staff movement to eliminate bottlenecks and improve production speed
- Design optimal order-to-pickup flow while minimizing conflicts between customer and staff movement
- Optimize workstation and equipment placement using peak-hour and order-mix data
Execution & Standardization
- Review and approve layout, equipment, and M&E drawings
- Participate in store opening and refurbishment site inspections to ensure design accuracy
- Build and maintain APAC-wide Layout & Flow standards, SOPs, and approval processes
Cost & Efficiency
- Improve sales per square meter through smarter layout and flow design
- Reduce unnecessary equipment, labor inefficiencies, and space waste
- Partner with supply chain and equipment teams to ensure operationally efficient setups
Collaboration & Continuous Improvement
- Work closely with Operations, Training, Design, Engineering, Suppliers, and Franchise Partners
- Use data insights to continuously optimize store performance across the region
Role Requirements:
- Bachelor’s degree or above (Architecture, Interior Design, Operations, Industrial Engineering, or related fields preferred)
- 3+ years of experience in restaurant chain layout planning, operational optimization, or restaurant engineering
- Strong understanding of beverage, coffee, or QSR operations and customer flow
- Ability to read and review layout, M&E, and equipment drawings
- Experience working across multiple APAC markets or strong cross-cultural communication skills
- Proficiency in CAD, SketchUp, Visio, or similar tools