Assistant HR Operations Manager
Chagee · Bangkok
Job Title: HR Operations (Store HRBP) and Office Operations
Location: Thailand
Job Overview
The HR Operations (Store HRBP) and Office Operations role is responsible for managing both HR and administrative functions for store and office operations in Thailand. This includes overseeing the HRIS system, managing end-to-end HR processes, and supporting the needs of store employees, while ensuring alignment with the company’s HR policies and procedures.
This role requires a proactive, agile, and hands-on HR professional who thrives in a fast-paced, dynamic environment. The ideal candidate demonstrates a strong sense of urgency, an entrepreneurial mindset, and works effectively as part of a “together-as-one” team. As an HR professional role model, this person will embody and promote company values, HR excellence, and a people-first culture within store and office teams.
Key Responsibilities
- HR Support for Store and Office Operations:
Provide comprehensive HR support for both store and office operations, including HRIS system management, compensation & benefits, store incentive programs, employee relations, performance management, and HR policy compliance. - Recruitment and Onboarding:
Manage the end-to-end recruitment process for store and office roles, from hiring and onboarding to offboarding, ensuring a seamless employee experience. - Employee Relations:
Foster a positive working environment by addressing employee concerns, resolving conflicts, and promoting open communication across teams. - Performance Management:
Support the implementation of performance appraisal systems, provide constructive feedback, and help develop improvement plans for store and office staff. - Training and Development:
Coordinate and support training initiatives to enhance employee skills and improve overall performance. - HR Administration:
Handle administrative HR tasks such as maintaining employee records, assisting with payroll processes, and ensuring compliance with internal policies and local labor regulations. - Policy Implementation:
Assist in developing and implementing HR policies and procedures tailored to store and office operations to ensure consistency and legal compliance. - Health and Safety Compliance:
Ensure adherence to health and safety regulations in all store locations, creating a safe and secure working environment. - Reporting:
Prepare HR reports and analytics for the Country HRBP, providing insights and strategic recommendations. - Collaboration:
Partner closely with store management and the Country HRBP to ensure effective implementation of HR initiatives and alignment with business goals.
Qualifications
- Proven experience in HR operations or HR generalist roles, preferably in the retail or F&B sector.
- Extensive experience with the Workday system is a strong advantage.
- Strong HR functional knowledge across areas such as recruitment, onboarding, employee relations, performance management, and C&B.
- Good command of English, both written and spoken.
- Strong interpersonal and people skills, with the ability to engage and influence across all levels.
- Strong organizational and time management skills, with a sense of urgency and the ability to adapt to fast-changing needs.
- Entrepreneurial mindset with the ability to take initiative and solve problems independently.
- A team player with a strong “together-as-one” mindset to build trust and collaboration across teams.
- A professional and ethical role model in HR, demonstrating integrity, fairness, and consistency.
- Proficiency in general HR systems and tools (e.g., HRIS).
- High attention to detail and accuracy.
- Ability to manage multiple tasks and meet deadlines.
- Knowledge of local labor laws and HR compliance.
- Strong partnership mindset to work effectively with store and office teams.