Sr Manager, Key Account

Novo Nordisk · Taipei

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Introduction

Novo Nordisk Taiwan is on a mission, we have a unique opportunity with our GLP-1 and insulin innovations to turn the tide on the rising public health burden of serious chronic diseases, a mission we share with the Healthy Taiwan strategy. Today, the number of patients benefiting from these innovation remains low, we have set an ambitious goal to expand our reach and will count our success not in percentages growth but multiples.

The Sr. Manager, Key Account Management plays a vital role in realising our aspirations and translating strategy into action. The overarching goal of the KAM team is to drive strategic partnerships to realise a shared mission; improve health outcomes. The KAM team owns the partnership strategy and is tasked – in close cross-functional collaboration – to develop and execute customised long-term key account plans. Success is measured based on clearly defined goals such as formulary inclusion and bidding and price negotiation alongside design and execution of concrete action plans to advance chronic disease protocols and make chronic diseases a priority for senior key account stakeholders.

Lead the KAM team to complete the bidding and price negotiation of hospitals, and drives strategic partnerships with high-value stakeholders to maximize product portfolio uptake. Sr. Manager, Key Account Management will lead KAM team to develop customized, long-term key account plans, ensuring formulary inclusion, protecting product price, optimizing market access, and managing high-level relationships.

Key Responsibilities

• Experience: Significant experience in key account management, filed business development, or channel management, preferably within Pharmaceutical, Consumer Health, FMCG, or related industries. Experience in KAM leadership, people development, or capability building is highly preferred. Proven track record in managing strategic customers, major retail/key accounts, healthcare accounts, or channel partners, with demonstrated ability to develop account strategies, joint business plans, and deliver sustainable business growth.
• Commercial Acumen & Negotiation: Strong commercial acumen with proven experience in commercial negotiations, pricing and trade terms, contracts, business planning, forecasting, and performance management. Healthcare tender/bidding experience is an advantage but not essential.
• Strategic Thinking & Execution: Strong ability to translate market and customer insights into account strategies and actionable plans, identify growth opportunities, develop tailored value propositions, and lead complex projects from strategy through execution.
• Stakeholder & Cross-functional Leadership: Demonstrated ability to map and engage complex stakeholder networks and mobilize cross-functional teams to achieve shared business and customer objectives, including influencing without direct authority.
• Communication: Excellent interpersonal, presentation, and communication skills, with the confidence and maturity to engage senior internal and external stakeholders. Proficiency in both Chinese and English for business communication.

Required Skills and Qualifications

• Experience: Significant experience in key account management, or market access, including leadership roles in KAM and pharmaceutical sales.
• Industry Knowledge: Deep understanding of the local health economy, reimbursement systems, and therapeutic areas.
• Negotiation Skills: Excellent bidding and price negotiation and commercial acumen.
• Strategic Thinking and Project Management: Ability to map out complex stakeholders and develop tailored value propositions.
• Communication: Strong interpersonal and communication skills to manage high-level stakeholders.

Education requirements

        •  Bachelor’s degree, major in Pharmacy or Medical related and above degree of Bachelor.

Work experience

• 8 to 10 years of working experience in a role for sales management and developing key account strategy, including HP bidding and price negotiation experience at least 5 years
• At least 3 years people management experience, preferable with MNC to demonstrate the ability to motivate, transform and develop the team
• Have a proven and successful track record in establishing strong and long-term customer relationships, being able to retain the value and partnership with key stakeholders.
• Competency profiles
• Good communication and price negotiation skills
• Demonstrate the ability to establish relationship with decision makers.
• Self-starter, high level of personal motivation and results-oriented
• Good written and verbal communication skills in English
• High level of strategic thinking, business acumen, strong analytical skills combined with critical and creative thinking.
• Good leadership and effective to coach and mentor
• Organized, ability to prioritize and good at time management

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

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