FBP Assistant Training Manager (Shanghai)
Chanel · Shanghai
FUNCTION AND JOB SCOPE
The Fragrance & Beauty Assistant Training Manager acts as a regional training solution owner, partnering closely with retail leaders and cross functional stakeholders to translate business needs into targeted, scalable training solutions.
This role operates with strong business insight and regional perspective, diagnosing capability gaps through data and performance indicators, and owning the design, enhancement, and governance of key training initiatives. The role plays a critical part in elevating client experience, strengthening frontline capabilities, and supporting sustainable business growth across regions.
KEY RESPONSIBILITIES
Training Solution Design & Expertise
- Design, enhance, and continuously optimize regional retail training solutions across product, client experience, selling, and operational capabilities;
- Partner with retail stakeholders and expert teams to localize training programs aligned with business priorities;
- Ensure training approaches are relevant, scalable, and adapted to responsible regional needs.
Business Acumen & Insights
- Perform in depth business diagnosis using POS performance data, CSS insights, and other relevant metrics to identify capability gaps;
- Prioritize training focus based on regional business needs and performance trends;
- Translate data and insights into structured, actionable training recommendations for retail leaders.
Program & Project Ownership
- Act as owner for key regional training programs, overseeing end to end planning, customization, enhancement, and quality tracking;
- Govern training deployment standards and ensure consistency and effectiveness across regions;
- Monitor training impact and learning effectiveness, adjusting solutions based on outcomes and feedback.
Coaching & Capability Enablement
- Govern and continuously improve regional coaching quality to ensure effective capability building at POS level;
- Ensure alignment between in field coaching, digital learning platforms, and classroom training to maximize learning impact;
- Partner with retail leaders to reinforce coaching quality and follow through.
Communication & Stakeholder Influence
- Influence and align cross functional stakeholders including Retail Leaders, HR, Digital Learning, and HQ partners around training priorities;
- Communicate training insights, recommendations, and progress with clarity and business context;
- Operate with a broader business perspective, supporting leadership decision making through people and capability insights.
REQUIREMENTS (what you can bring to the team)
1. Possesses at least a Bachelor Degree or above;
2. Related experience:
- At least 5 years of relevant experience in retail training, learning & development, or people capability roles, preferably within luxury, beauty, retail, or FMCG environments;
- Strong understanding of retail business operations and frontline capability requirements;
- Sensitivity on the luxury branding and retail operational need detecting.
3. Required competencies:
- Excellent training and facilitation skills, with the ability to design and deliver impactful learning experiences across diverse learner groups;
- Strong business acumen with the ability to translate data and insights into targeted training and capability solutions;
- Proven capability in program ownership, including structured problem solving, solution design, and continuous optimization;
- Strong stakeholder management and influencing skills across functions and organizational levels;
- Clear, confident, and business oriented communication and presentation skills;
- High learning agility, resilience, and ability to operate effectively in a fast paced and dynamic environment;
- Strong sense of professionalism, accountability, and alignment with brand values and organizational standards.
- Strong English working proficiency is required.