Assistant Vice President, Health Solutions
Aon · Kuala Lumpur
Assistant Vice President, Employee Benefits
We're hiring! We are looking for an Assistant Vice President to join our Health Solutions team in KL, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Renewal & Remarketing
Review and negotiate renewal terms with clients and insurers.
Prepare renewal proposals and conduct claims analysis.
Lead pre-renewal and renewal meetings with clients to ensure alignment on terms and expectations.
Draft and finalize Service Level Agreements (SLAs).
Present benefits programs to employees, ensuring clear communication and engagement.
Day-to-Day Operations
Monitor and update employee movement information provided by clients.
Follow up on underwriting requirements and ensure timely submission.
Handle inquiries from HR teams and employees, providing accurate and timely responses.
Track and follow up on outstanding invoices to ensure prompt payment.
Serve as the escalation point for client queries and feedback, ensuring resolution and client satisfaction.
People Management (If Applicable)
Lead and manage a team of managers and executives, fostering collaboration and high performance.
Provide supervision, guidance, and mentorship to direct reports in their daily responsibilities.
Other Responsibilities
Ensure compliance with all regulatory requirements and internal policies.
Achieve Operational Excellence KPIs and contribute to continuous improvement initiatives.
Participate in business development activities, including lead generation and client engagement.
Support and execute regional and local initiatives as required.
Skills and experience that will lead to success
Preferably from a broking or insurance background with proven expertise in employee benefits consulting.
Demonstrated experience managing large and complex employee benefits portfolios.
Strong end-to-end understanding of employee benefits, including plan design, renewals, negotiations, ongoing servicing, and handling escalations effectively.
Skilled in managing client expectations, navigating challenging conversations, and delivering practical solutions.
Ability to work independently with minimal supervision, manage heavy workloads, and coordinate multiple stakeholders while maintaining service quality and meeting deadlines.
Strong leadership capabilities with a track record of developing talent and leading by example.
Excellent communication, presentation, interpersonal, and public relations skills; able to engage effectively across all organizational levels.