Negotiator, CCO ACR - Auto Collections MY
CIMB Group · Malaysia
Key Responsibilities
- To work and perform dunning for all delinquent customers.
- To negotiate and provide assistance to the customer.
- To carry out all the recovery functions as per the assigned account as set by the management.
- To achieve, meet, and exceed targets set by the Bank.
- Ensure compliance with the circulars and guidelines outlined in delivering results.
- Ensure prompt and appropriate action and follow up on all assigned accounts.
- Update remarks in the collection system on the follow-up actions taken.
- Ensure that the ADS system is always used in accordance with the management’s ADS filtration plan.
- Ensure the disposition code in the dialer is synchronized with the follow-up action in the collection system.
- Ensure no manipulation occurs in dialer activities in order to achieve intensity.
- To maximize productivity during the productive hours, i.e. to reduce Not Ready Time
- To review, propose, and recommend appropriate recovery actions for approval, i.e. Skip tracing, field verification, legal action etc.
- Attend to customer inquiries and complaints (Walk in or call).
- Carry out action plans and strategies set by the management.
- To be ready for additional hours required by management.
- Undertake any other duties and responsibilities as assigned by Management from time to time.