Manager, CSD - CIMB@Work Strategy & Business Development MY
CIMB Group · Malaysia
Job Purpose
To lead and manage the payroll sales team in delivering strategic initiatives that drive client acquisition, cross-selling, and segment growth. This role requires a proactive leader who combines strategic vision with hands-on execution to ensure the team consistently meets and exceeds sales targets. The manager will foster a high-performance culture, guide team development through coaching and training, and implement innovative strategies to optimize productivity.
Key Responsibilities
Leadership & Team Development
- Lead and inspire the sales team, fostering open communication, collaboration, and a culture of accountability and shared success.
- Instill a strong hunter mindset within the team, encouraging proactive prospecting and going the extra mile to secure new payroll business opportunities.
- Build and develop a high-performing team through continuous coaching, mentoring, and identifying training needs for professional growth.
- Manage workforce planning by overseeing headcount requirements, ensuring timely recruitment and onboarding, and maintaining optimal team capacity.
Sales Performance & Execution
- Ensure team members consistently meet or exceed sales targets through structured guidance, performance monitoring, and counseling.
- Monitor and track team performance against sales goals, providing timely feedback and actionable insights.
- Provide hands-on guidance to team members through joint sales appointments, coaching on effective sales pitching, objection handling, problem-solving, complaint management, cross-selling, and successful deal closure to achieve targets.
- Actively contribute to team sales by leveraging personal referrals, networking, and identifying new opportunities to support overall business growth.
Collaboration & Strategic Alignment
- Collaborate with various business units (Corporate, Commercial, SME, Branch) to identify and pursue cross-selling opportunities through structured meetings and engagement initiatives.
- Act as the key liaison between the team and other business units to ensure smooth communication, share best practices, and maximize acquisition efforts through coordinated strategies.
- Work closely with HQ, Regional Directors, branches, and other stakeholders to ensure strategic alignment, resolve challenges, and drive collaborative success.
Key Requirements
- Bachelor’s degree in Business, Marketing, Finance, or a related field.
- Minimum 3–5 years in banking, financial services, or a similar industry; experience in business acquisition and relationship management is preferred.
- Has ability to lead, coach, and motivate a team to achieve sales targets.
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