Negotiator, CCO SCR - Secured Collections (SG) MY
CIMB Group · Malaysia
- Contact customers to secure payment of arrears towards regularizing their accounts
- Provide customers with clear and accurate payment instruction/ account information
- Negotiate with financially distressed customers to establish optimal loan workout arrangements so as to minimize credit losses
- Recommend and execute appropriate legal actions to recover account outstanding when necessary
- Maintain and update all dunning records factually and timely into the collections system
- Follow up customer queries and escalate to Team Manager if required