Negotiator, CCO - ACR Recovery MY (00661)
CIMB Group · Malaysia
- To work and perform dunning to all delinquent customer.
- To negotiate and provide assistance to customer.
- To meet the monthly target on monies recovered, lowering Impaired exposure, Increase Impaired declassification & to maximize recoveries.
- To carry out all the recoveries functions as per the assigned account as set by the management.
- To ensure conversation with customer is synchronize with follow up action codes and remarks updated in Collection & Recovery Systems
- To achieve, meet and exceed targets set by the Bank.
- Ensure compliance with systems, controls and guidelines of the Bank.
- To ensure comply to the circulars and guidelines outlined in delivering results.
- Ensure prompt and appropriate action and follow up for all assigned accounts.
- Update proper remarks in the collection system on the follow up actions taken.
- To review, propose and recommend appropriate recoveries actions for approval i.e. Skip tracing, field verification legal action etc.
- Attend to customer inquiries and complaints. (Walk in or call)
- Carry out action plans and strategies set by the management.
- Undertake any other duties and responsibilities as assigned by Management from time to time.
- Negotiate, evaluate and recommend repayment proposals for settlement or monthly repayment.
- Submission of proposal and recommendation to approving authorities.
Monitor and follow up on approved Program Payment and Compromise Settlement.
Responsible for Performing dunning activity to customers with the aid of Recovery tools and scripting to maximize, delinquency and impairment in achieving the business objectives.