Negotiator, CCO - ACR Recovery MY (00661)
CIMB Group · Malaysia
- Monitoring on accounts under Program Payment.
- Calling on accounts under Program Payment and attending to hirers’ proposals and negotiation on settlement.
- Make a recommendation for approvals.
- Updating latest hirers / guarantors information in system.
- To ensure conversation with customer is synchronize with follow up action codes and remarks updated in Collection & Recovery Systems
- Prepare submission of proposal and recommendation including AKPK Matrix II accounts to higher approving authorities.
- Check and signs Letter of Offer and any correspondences with hirers such as; memo of uplifting from blacklisting.
- Prepare memos on CP/BN withdrawal and reallocation of payments.
- Attend and reply to complaints case within the dateline.
- Attend to any enquiries.
- Establish good working relationship and support from all levels.
To attend to all other functions assigned from time to time.
Responsible for Performing dunning activity to customers with the aid of Recovery tools and scripting to maximize the recovery effort in achieving the business objectives.