Senior Client Services Executive, Treaty Reinsurance

Aon · Singapore

Apply on the company website

Senior Client Services Executive, Treaty Reinsurance 

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Support Claim Matters

• Manage claims end-to-end: issue claim/cash calls per contract terms, monitor SLAs, and ensure timely reporting of major losses.
• Perform quality control on claims data and reporting; identify and resolve contract drafting errors.
• Analyze claims data, update outstanding reserves, and support negotiation/settlement of claims, escalating complex cases as needed.
• Coordinate with internal and external stakeholders on technical matters through meetings, calls, and emails.

Support Premium Matters

• Track renewals and new contracts, verify terms and accounting structures, and finalize contracts for revenue scheduling.
• Process premiums, accounts, and adjustments (e.g., sliding scale commissions, profit commissions) within agreed timelines.
• Issue processing instructions to outsource partners and ensure accuracy; obtain Compliance and Legal approvals for third-party arrangements.

Create Client Value

• Build and maintain client relationships alongside Client Relationship Managers; address discrepancies and pursue timely client reportin.
• Provide consultative solutions, contribute to proposals, and stay informed on market developments impacting client work.
• Deliver timely, high-quality responses and insights aligned with client needs and Aon’s capabilities.

Develop Teams

• Collaborate across teams, cover for colleagues during absences, and assist with onboarding new hires.
• Share updates with Sales on renewals, reporting issues, and major developments; prepare statistics and support during peak periods.
• Take ownership of personal development and contribute to team problem-solving.

Enable Innovation

• Participate in process improvement initiatives, testing, and automation projects.
• Enhance knowledge through training and share insights to improve service standards and turnaround times.

Deliver Business Results

• Monitor revenue against budgets, review electronic files for accuracy, and ensure compliance with audit requirements.
• Provide input on operational efficiency, maintain strict performance standards, and apply knowledge of technology and financial concepts.

Skills and experience that will lead to success

• Degree or equivalent experience required, specifically in Finance, Accounting, Math or related field
• Preferably 3 to 4 years of experience in the insurance or reinsurance industry
• Proficient in MS Office suite
• Excellent interpersonal and communication skills (both oral and written) with the ability to work with all levels within an organization and business partners (active listening, purposeful communication & flexibility)
• Excellent organization, prioritization and time management skills
• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
• Strong attention to detail
• Professional demeanor
• Ability to work independently and efficiently
• Ability to deliver under pressure in a fast-paced multi national corporation
• Negotiation Skills
• Project Management Skills

#LI-HT1

More jobs at Aon · Customer Support jobs in Singapore