Customer Service & Logistic

Estée Lauder Companies · Kuala Lumpur

Responsibilities

Logistic (40%)

Lead daily operations with 3PL partners across warehouse and transportation management ensuring high-quality problem solving and standard work execution
Serve as SAP Key User, providing system expertise and process alignment for returns/inbound/outbound.
All Importation Customs Clearance Processing, compliance and management
Monitor 3PL performance from Inbound, VAS (Value Added Service), replenishment, picking, delivery and return handling, to support the business in the local need and fulfill the local regulation.
Ensure the DC inventory record accurately including quantity, location and batch
Review the daily operations and develop a procedure to drive security and safety standard
Initiate and lead the project to drive the DC performance in both service level and cost efficiency

Customer Service and Order Management (30%)

Provide guidance and support, work closely with internal team in Malaysia and to provide best in class counter replenishment (order suggestion)
Manage and coordinate the monthly order scheduling with delivery date and cut time off for B2C (online) STO (stock transfer order) and B2B (offline) SO (sales order) including all Corporate orders
Review & Approve order input/ edit/ delete according to “manual order policy” whether it complies with its policy
Publish monthly customer service level report with root cause analysis level and communicate effectively with Inventory managers and counter /Brand to improve customer service level
Collaborate cross-functionally with Planning, Sales, Finance, and IT to enable supply chain synchronization and customer satisfaction.
Own end-to-end order fulfillment for key customers and channels (B2B & B2C) ensuring excellence in service KPIs (OTIF & SLA)

Trade Return and Counter Inventory Management (30%)

Using Trade MOC (month of Coverage) tool to monitor per product & category by door and communicate with brand & counter effectively.
Analyze and monitor counter inventory at target level and liaise with different internal stakeholders to execute necessary actions to maintain optimal counter stock mix
To develop monitoring tools which allow to dive into the slow movers SKU, by category during S&OE (Sales and operations execution) meeting and focus on slow mover reduction to optimize the assortment (counter productivity).

Requirements

Bachelor’s Degree of any business course preferably in business administration, Supply Chain or Statistics
4-5 years’ experience in Customer Supply Chain Planning, and other relevant Supply Chain functions (i.e. Distribution, Logistics, Procurement)
Knowledge of ERP systems such as SAP, Ariba, o9 Solutions and reporting tools such as PowerBI, Qlikview and similar platforms
Professional with Vendor, Logistic, and 3PL management skills
Good communication skill, able to comunicate effectively with senior stakeholders in the affilates and regions

Description