Le Labo Casual Soul - James Street Fortitude Valley
Estée Lauder Companies · Fortitude Valley
Description
Le Labo was born in Grasse, France, and raised in New York. We create soulful beauty through slow perfumery, offering an alternative to classic fragrance retail. Each scent is freshly hand-blended and personalised in front of the client, creating a meaningful and memorable experience.
About the Position
Our Souls are not pushy and do not use aggressive selling techniques. The client experience is more important than forcing a sale. With management support, Souls offer genuine, thoughtful service while following company processes and policies and fostering Le Labo’s culture of craftsmanship and unique in-store experiences.
We build connections with everyone who walks through our doors. Please engage only if you truly connect with our manifesto and values.
Role Responsibilities
- Create a welcoming store environment.
- Share knowledge of fine perfumery, the brand and the collection while building authentic client connections.
- Manage the lab, including compounding perfumes, ingredients, stock, labelling and boxing creations with care.
- Build the client database by gathering client information.
- Follow operational best practice, compliance and POS training guidelines.
Values We Seek
- Genuine connection and authentic personality.
- Appreciation for craftsmanship and mindful service.
- High emotional intelligence, calm presence and comfort with silence.
- Ability to hold real conversations beyond traditional retail scripts.
- Strong work ethic, ambition and passion.
- Care and pride in crafting every creation.
- Team player with curiosity, organisation and attention to detail.
What We Offer
- High Touch talent development, training and education access.
- Employee discount, gratis and free goods platforms, plus monthly commission opportunities.
- A creative, supportive and collaborative work environment.
Qualifications
- Deliver inspirational, authentic, personalized customer service
- Work retail hours, including days, nights, weekends, and special events in a fast-paced environment
- Use retail point-of-sale software
- Provide proof of right to live and work in the country if invited to interview
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