Officer, Consumer Services TH

CIMB Thailand · Thailand

Responsibilities:

Handel customer inquiries over the phone and E-mail
Provide customer with product and service information
Manage and resolve customer problem transaction investigation , complaint & suggestion
Document all call information in call log system
Able to work on shift , holiday or public holiday

Qualifications:

Bachelor Degree or Higher
Work experience in banking or finance institute preferrable in Call Center or Customer Service at lease 2 year
Able to work under pressure , time constraints and manage uncontrollable factors
Listening and communication skill
Problem analysis and problem solving
Customer Service Orientation

Answer questions about the Bank's product information and general inquiries by supervising to ensure Care Center staff receive up-to-date product information including perform as the center for receiving complaints - both internal and external customer complaints- from all channels in order to prepare the database and complaint category before analyzing the problems, or forward to relevant business units. The role includes participate in finding proper resolution for customer’ issues and reach the customer to provide the response within defined timeline with standard answers.

More jobs at CIMB Thailand · Other jobs in Thailand