Account Manager
City Wide Facility Solutions · Madison · $70,000 (stated in the posting)
City Wide Facility Solutions is seeking a dedicated and results-driven Account Manager to join our team. As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our clients, ensuring their facility maintenance needs are met with exceptional service and professionalism. This position offers competitive compensation, a supportive team environment, and ample opportunities for career growth.
Responsibilities:
- Develop and maintain long-term relationships with clients, understanding their specific facility maintenance requirements.
- Coordinate and oversee the delivery of services, ensuring all operations meet city-wide quality and compliance standards.
- Identify new business opportunities and promote expanded services to existing clients.
- Respond promptly to client inquiries and resolve any service issues effectively.
- Manage contractor relationships, including hiring, negotiation, and performance evaluation.
- Utilize CRM tools to track client interactions, service schedules, and performance metrics.
Why Join City Wide Facility Solutions?
- Industry leader with a strong reputation for quality and customer service.
- Supportive and collaborative work environment fostering professional growth.
- Competitive salary with potential for commissions and comprehensive benefits package.
- Culture focused on core values: relentless customer service, growth mindset, and hustle.
Requirements
- Minimum 3-5 years of experience in account management, sales, or related roles in facility management or building maintenance sectors.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong organizational skills with attention to detail and the ability to multitask effectively.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to lead teams and manage contractor relationships.
- Reliable transportation and willingness to travel to client sites as needed.
- High school diploma required; bachelor’s degree preferred.
Benefits
Competitive compensation plan including:
- Base salary + Monthly Commissions plan
- Anticipated first-year total comp of $70k; top performers exceed $90k
- PTO
- Gas & Phone allowance
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