Applicant Investigator
Cisive · Philippines
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
Integrity First: We uphold the highest ethical standards in everything we do.
Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
About the role
The Verifications Specialist supports the organization by ensuring inventory levels are addressed on a daily basis through diligent and effective lead closure. The Verification Specialist will focus on adjudicating cases based on knowledge of client specifications and Fair Credit Reporting Act (FCRA) guidelines by applying thorough, analytical measures to ensuring leads are closed in accordance with the organizational service levels. Applies detail-oriented and critical thinking skills to ensure quality control and inventory levels are met daily.
The candidate must be willing to HYBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.
Key responsibilities
- Review and release leads to clients using knowledge of Fair Credit Reporting Act (FCRA), client matrices, and Cisive policy. Review disclosures if applicable and apply advanced FCRA knowledge
- Utilize keen sense of detail to ensure lead reporting is consistent and accurate. Ensure lead notes are clear, concise and without error.
- At the discretion of management, actively participate in the dispute process by performing work or depending upon complexity
- Note missing requirements in the internal case notes if any documents are missing
- Ensures processes meet applicable Federal guidelines and requirements
- Review work produced by vendors and support team to ensure accuracy.
- Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies.
- Proactively address inventory levels on a daily basis through coordination and communication with leadership.
About you
- Fresh graduates are welcome to apply.
- 2-3 years experience in a similar role requiring strong analytical performance is a strong advantage
- Graduate of any 2-year or 4-year course, preferred.
- Excellent computer skills – MS Word, Excel and Internet.
- Strong English communication skills, both written and verbal
- Must have strong time management skills, the ability to multi-task and work at a fast pace.
- Excellent attention to detail
- Ability to partner effectively with a variety of business partners.
- Receptive to coaching and feedback, focusing on building self-development areas.