Support Specialist II - Jail Services Department

Clark County, Washington · Jail · $25.61–$33.30/hr (stated in the posting)

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Job Summary

Qualifications

We are seeking dedicated and detail-oriented individuals who possess:

• High school diploma or GED
• A minimum of two (2) years of related experience providing the required knowledge and skills for this role. OR
• Substituting, on a month-for-month basis, successful completion of post-secondary education or training in office principles and practices for the minimum experience (45 credit hours for each year) OR
• Any combination of education, training and experience that would demonstrate the ability to perform the work of the class.

• Proven experience working effectively in a fast-paced, sometimes hectic, work atmosphere with rapidly changing priorities.  
• Strong detail orientation and the ability to multitask efficiently.  
• Experience with data entry in a computerized system.  
• The ability to work all shifts (including days, weekends, swing, and graveyard) as operational needs dictate.  
• Strong oral/written communication and interpersonal skills.  
• The ability to establish and maintain effective working relationships in a high-stress environment.  
• Proficiency in using de-escalation tactics or other communication techniques to manage interactions with upset citizens or visitors.  
• Excellent problem-solving abilities.
• A history of exceptional and reliable attendance.  

Essential Skills and Abilities

To excel in this demanding and rewarding role, candidates should possess:

• Communication: Strong and clear communication skills to effectively interact with individuals from diverse backgrounds, staff, and the public, providing clear and concise information.
• Problem-solving and Decision-Making: The ability to analyze situations, identify issues, and find appropriate solutions in a timely manner.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Technical Proficiency: Competence in using office software, databases, and standard office equipment.  
• Personal Attributes:
  • Ethical Conduct & Accountability: Adherence to high moral and ethical standards, taking ownership of actions and outcomes.
  • Resilience and Composure: Ability to maintain composure in potentially high-pressure situations and adapt to changing priorities.  
  • Cultural Awareness & Empathy: Understanding and respecting diverse cultural backgrounds, displaying compassion and understanding in interactions.
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in data entry, record keeping, and all administrative tasks.  
  • Teamwork & Independence: Ability to work effectively both independently and as a cooperative member of a team.

Ability to: Learn and Interpret Local, state, and federal laws, rules, regulations, and procedures related to inmate booking, arraignment, and fugitive warrants; Washington Revised Statutes and applicable case law concerning sentencing calculations and procedures; Working knowledge of Court processes and procedures; legal terminology; English composition, spelling, punctuation, and grammar; arithmetic; clerical and record-keeping procedures;

SELECTION PROCESS

This is a continuous recruitment. We accept job applications throughout the year and create a competitive eligibility list that is valid for 6 months from completion of a successful background. Please see details below to learn more about the hiring process

1.Application: All candidates must submit a job application through this site

2. Written Test: All candidates must complete a written exam (Written-Weighted 100%) Test will be sent via email

3. Panel Interview: All candidates must complete a panel interview to be considered for the Background Process. Candidates will receive an invitation to interview with the panel after testing is completed and the panel is available.

4. Background Process– All candidates who are selected in the panel interview to move forward to the background phase will be invited to begin a background investigation. The background submission is a graded component and the grading rubric will be sent with the initial invitation to begin the backgrounds

• Background Investigation: This is the most detailed and lengthy part of the hiring process. Please see additional details in the background criteria section below.

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Background Investigation: This is the most detailed and lengthy part of the hiring process. Please see additional details below.

• The background investigation will consist of the following elements:

• Criminal history investigation

• Affiliations

• Personal and professional references

• Employment History

• Any prior applications to other criminal justice agencies

• Credit check

• Drivers record investigation

• Polygraph examination

• Psychological evaluation

• Medical examination

Eligibility Requirements

Upholding the Highest Standards

As a potential member of the Jail Services Department, you will play a critical role in upholding public safety and trust. This position demands integrity, professionalism, and a commitment to ethical conduct. Clark County Jail Services adheres to rigorous standards set by the State of Washington and the Criminal Justice Training Commission.

Disqualifying Factors:

• Any Felony Convictions (regardless of status)

• Domestic Violence Charges

• Manufacturing/Distribution of Illegal Drugs

• Reckless/Negligent/DUI within the last 3 years

• Illegal Drug Use within the last 3 years

• Dishonorable Military Discharge or Failure to Register for the Selective Service

• Discharge from a Criminal Justice Agency related to honesty

• Affiliation with Gangs or Extremist Groups

• Recent Patterns of Behavior Eroding Public Trust

• Unsatisfactory Employment History, including attendance issues

• Falsifying Application or Personal History Information

• Unsatisfactory Personal or Professional References

• Failure to pass the polygraph examination

• Failure to pass a psychological evaluation

• Failure to pass a medical exam

• Failure to pass the drug screening

5. Eligibility List: If your background investigation determined you met the minimum qualification for the eligibility list, your written test, panel interview score, and background submission grading score will be combined into an overall score. You will then be placed on a candidate eligibility list according to your score. As vacancies become available, the candidates with the highest ranked score on the eligibility list may receive a conditional offer of employment. It is important to note that your ranking may change daily. This is due in large part to exams being administered continuously with candidates merging on and off the lists regularly. The ranking also changes as a result of individuals being hired from the list or expiring off the list.​

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6. Conditional Offer: Offers of employment are contingent on passing the following exams:

• Drug Screen
• Some roles require a Polygraph

Eligibility List - Your score is valid for 6 months after a successful background.

Examples of Duties

KEY OR TYPICAL TASKS AND RESPONSIBILITIES

• Enters, updates, and/or deletes data on local, state, and national computerized records as appropriate to provide and maintain accurate files, records, booking/arrest/release data, dispositions of court actions,
• May assist with the coordination of arrangements for prisoner transports into Clark County.
• Performs related duties as required.
• Receives custody reports and supporting documentation either electronically or handwritten from arresting or transporting officers for detainees arrested from the street, courthouse, or outside correctional or detention facility.
• Verifies information is correct and complete meeting facility policy and legal standards, and edits information on custody reports as necessary.
• inputs data into the criminal justice computer system.
• Updates booking records to reflect changes in criminal charges, sentence orders, sanctions, and release dates; reviews criminal history, active warrants, no contact provisions, and driving history.
• Locates outstanding warrants.
• Schedules transfer of adults in custody between facilities; assists officers and outside.
• prepares files for release and/or transfer from the facility due to overcrowding, recognizance, pretrial release, bail, court release, electronic home detention, release to treatment, and adults in custody who are at the time served.   
• Processes bail funds.  
• Schedules adults in custody for court appearances.
• Ensure legal documents are received and accurate in order to detail adults in custody and provide documentation to adults in custody.
•  In adherence with policies and procedures, and in accordance with statutory guidelines, interprets and inputs judicial orders and sentences into criminal justice computer systems; calculates and reports the length of incarceration, including the application of credit for time served and good time/earned time credit; determines eligibility and applies sentence reductions and additions as appropriate for work time credit, alternative sanction and incarceration programs and returns to custody due to program failures, escapes, and facility transfers.
• Processes documents concerning out-of-county and/or out-of-state holds, including waivers and orders of extradition, governor’s warrants, agency detainers, judicial passes from custody, and orders for mental health evaluations and commitments.
•  Receives coordinates and/or responds to various requests; researches and responds to requests for information regarding adults in custody and jail records; communicates with court and judicial staff regarding ambiguous or contradictory orders for purposes of clarification or amendment.
•  Prepares and responds to incarceration inquiries such as court dates, bail amounts, and charges from outside agencies, attorneys, media, and the public.
•  Performs administrative duties related to jail visitation, monitors visitor reception.
• Visitation, and security clearance

• Process Request for information from the Public.

• Performs related duties as required.

• Ability to work mandatory overtime as needed as an essential employee.

• Available to work weekends and holidays in non-traditional work hours

Salary Grade

Salary Range

Close Date

Recruiter

Email:

Equal Opportunity Employer

Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.

Employee Benefits and additional compensation

Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation.  Some types of employees in some positions and bargaining units might have different benefits and additional compensation.  More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.

Retirement Information

All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice. 
 

For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/

If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.

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