Customer Success Engineer

Serves as the on-site equipment domain expert for semiconductor final test handlers — pick-and-place platforms (MATRiX, MT9510) and gravity-feed platforms (SO1K/2K, MT9918). 

Provides proficient recommendations for simple to complex equipment-related issues; guides root-cause analysis through to resolution. 

Offers technical guidance during repair and maintenance work on an as-needed basis, including acting as a backup support resource when service personnel are unavailable. 

Uses equipment experience to identify improvement and feature opportunities for the customer and internal teams. 

Drives critical tasks to closure — bold enough to push internal teams or the customer when resolution demands it. 

Leads technical gathering and translates business needs into technical scope. 

Serves as the primary on-site point of contact, building trusted-advisor relationships at operational and management levels. 

Monitors account health, engagement, and satisfaction; proactively mitigates risks. 

Advocates for the customer internally by channeling feedback to product, engineering, and support teams.