Client Relationship Manager

Computershare · Beijing

Location: Beijing

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.

We give you a world of potential

Employee share plan is a new compensation reward tool used by companies to attract and retain talented people. We are the largest global provider of employee share plan administration in the world. As a global leader in ESOP administration, we offer you the platform to grow your career while delivering excellence to our stable and expanding client base.

We are now looking for an experienced manager to join our Client Relationship Management team in Beijing. This is an exciting opportunity to work in a global corporation where you will manage portfolios for some of China's most dynamic businesses.

A role you will love

The Client Relationship Manager is primarily responsible for establishing and developing client relationships, handling client issues and ensuring client satisfaction, and upselling & cross-selling ESOP products & services. You will partner with our clients to resolve complex issues through creative solutions and service excellence.

Some other key accountabilities will include:

Build and maintain proactive and positive relationships with clients, managing portfolios effectively and efficiently, building client trust in our capability to deliver, ensuring client retention.
Manage client actions and deliver resolution to issues, through creative solutions and service excellence, meeting our client portfolios expectations and satisfaction.
Assist and support management team by identifying potential revenue opportunities, meeting associated EBITDA goals.
Design, develop and deliver professional presentations both internally and externally.
Compile and deliver well-structured financial analysis and costings.
Support colleagues to ensure completion of core governance and procedures so as to maintain compliance and regulatory responsibilities.
Maintain customer information as required for internal analysis.
Effectively represent Client Management within the organization providing education and upskilling to a range of colleagues.
Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business.
Other tasks assigned by management.

What will you bring to the role?

To be successful in this role, you will have exceptional relationship building and interpersonal skills. Stable personality, strong communication skills, and excellent organizational and problem-solving abilities. We encourage you to apply even if you don’t meet every single requirement; we value diverse backgrounds and a passion for people development.

Some other key skills required for the role:

At least 5 years of related working experience with bachelor’s degree or above, majoring in Finance, Accounting, or business-related areas.
Customer focused with excellent communications skills. Strong problem-solving skills and well-developed commercial acumen.
Demonstrate initiative, organizational and time management skills. Detail-oriented, self-motivated and has a strong sense of responsibility.
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
Proficiency in MS Office, excellent English and Mandarin required with Cantonese an advantage.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

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