Suspense Reporting Manager
Manulife Financial · Kuala Lumpur
Join a dynamic finance operations team where you'll play a key role in managing reconciliation activities, mitigating financial risks, and ensuring the integrity of critical suspense accounts. You'll partner with stakeholders across Operations and Finance to drive process improvements, enhance automation, and strengthen controls. Beyond day-to-day operations, you'll also contribute to regional strategic initiatives that shape the future of finance processes across Asia.
Responsibilities:
Prepare regular reconciliation, matching rate and aging reports of suspense accounts owned by assigned business area. Ensure that commentaries are provided reflecting the review and results of investigation. 2) Monitor and report accounts at risk of exceeding materiality threshold and/or beyond clearing standards for assigned business unit. Coordinate with assigned account owner for follow up action.
Identify possible adjustments needed as a result of analysis and reconciliation including write offs of unclaimed property (custodian).
Meet all set deadlines by the Operations team and the financial reporting cycle for sign offs, risk reporting, write offs and any all reports or requirements set by the department.
Responsible for the onboarding of new accounts into the suspense account management tool (Cadency).
Partner with Operation and Finance Process & Modernization team to review/ add/ edit matching rules to increase auto-matching rate through Cadency.
Ensuring that right practices are observed and followed, such as separation of duties and suspense account management standards established by Asia Finance.
Escalate appropriately to ensure risks and issues requiring immediate attention are managed and resolved.
Lead touch point meetings, if needed, with the business operations and the leaders per business area.
Responsible for maintaining process documents to capture the essence of the business and accounting model.
Conduct peer-to-peer quality checks for journal entries and reports produced by team members, if any.
Special projects will arise from time to time require strong financial knowledge, analytical and organizational skills with an innovative mindset. The role will participate in Asia regional priorities and strategic projects as assigned or other Adhoc activities as required by senior management pertaining to the introduction of new services, products, and processes.
Preferred Qualifications:
University Business Degree and/or recognized accounting designation
5+ years of progressive financial accounting experience
Strong stakeholder management skills requiring persuasion and influencing, relationship building and negotiation skill
Excellent analytical and problem-solving capabilities
Strong technical accounting skills
Experience in Blackline, Cadency or any Finance reconciliation system is an advantage
Self-starter, detail-oriented, willingness to take ownership and accountability of processes
Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments
Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities
Understanding of Lawson or general finance systems / applications available in the market.
Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
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