Senior Associate, Operational Risk Manager, Consumer Banking Group

DBS · Regional Office Mumbai

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A person in this role will own (design, implement, improve, monitor and steer other teams & vendors) the overall governance & controls framework across all products, channels and services of Consumer bank.

This person will ensure internal and pertinent local/ global regulatory guidelines are implemented or reports are done in time and with the desired quality. As a gatekeeper for all regulations and controls, this person will ensure the identification of operational risks, periodic awareness and management accordingly.

Key Accountabilities 

Act as the CBG Operations Risk Manager with below key responsibilities

• Enhance CBG India's risk governance framework by actively facilitating internal committees and ensuring robust representation in bank-wide governance forums.
• Develop & ensure effective recommendation of all operational risk policies, standards, and guidelines, both at the corporate and unit-specific levels.
• Rigorous oversight and highlight all deviations from corporate operational risk policies, upholding stringent control standards.
• Strategically coordinate all audit and regulatory inspections to ensure seamless collaboration and compliance with the requirements.
• Ensure flawless and timely reporting of operational risk events including analyzing and reporting operational risk events, loss trends and root cause to Team lead and relevant risk and control committees by adhering strictly to Group standards for completeness and accuracy,
• Review and provide advisory guidance on the efficacy and appropriateness of risk mitigating measures and plans.

Actively monitor Key Risk Indicators (KRIs) to identify and address emerging risks and maintain a robust risk posture.

Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)

Risk and Control Self-Assessment

• Identify/update the scope of RCSA to be completed for CBG India.
• Plan and implement the RCSA program across all areas within CBG
• Identifying and assessing inherent/net/residual risks and aligned internal controls with timely review / testing.
• Validate RCSA against actual risk event losses, KRI trends, audit and regulatory inspections

Governance of Partnership tie-up

• Support UROM in facilitating the Outsourcing Risk Review with the control teams including ISS, Operations, Technology, Audit, GPS, Risk, Legal and Compliance
• Facilitate the assessment process required for Outsourced Service Providers with the Ecosystem partners and the control teams

Product/ Process Risk reviews

• Facilitate NPA review and approval process for CBG products within the Country and Regional stakeholders
• Support in review periodic Product releases & Standard Operating procedures as and when needed and highlight controls to be built in
• Identification and running of theme-based reviews of the processes from Controls perspective

Business Risk Management

• Identification of Legal and Compliance risks, mitigants and residual risks in co-ordination with the business & operations teams and facilitate the process of risk acceptance.
• Facilitate the business and operations team in establishing the risk framework for CBG and ensuring timely closures.

Pro-active audits to ensure the best possible audit rating

• Liaise with the Audit team to establish a risk-based audit approach for CBG
• Provide input for co-ordination with the audit team for assessments pertaining to CBG & close tracking on audit issues pertaining to CBG.

Business Continuity Management

• Ensure timely implementation of BCM policies and standards
• Ensure timely reporting/ escalation of incidents causing disruptions to the business
• Highlight key BCM issues to unit management and track action plans to closure

Stakeholder & talent management

• Provide support during regulatory inspections to ensure data and responses provided are in line with requirements

Constant compliance to laid down training & certification requirements and participate in creating culture of knowledge depth for self and within the team by regular input & knowledge sharing & upskilling.

Required Experience

• Minimum 4 to 8 years’ experience in banking, especially related to operational risk management & business risk controls
• Experience of multi-tasking and managing multiple stakeholders.
• Bachelor’s degree from a recognized university
• Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience

Professional qualifications on projects and change management are desirable but not mandatory.

Core Competencies 

• Understanding of country regulations specifically in consumer/ retail banking space
• Understanding of digital lending processes & Basic AI use 
• Provide proative input for periodic review of the unit specific KRIs/ Common KRIs in consultation with BU/ SU Head
• Analyze and monitor the KRI data highlight KRI trends and issues

Technical Competencies 

• Data Analysis: Proficiency in analyzing data to identify trends, patterns, and potential risks
• Timely implementation of BCM policies and standards
• Analyse and monitor the KRI data and trends

DBS India - Culture & Behaviors

• Drive performance through Value Based Propositions
• Build pride and passion to protect, maintain and enhance DBS’ image and reputation
• Enhance knowledge base, build skill sets & develop competencies
• Invest in team building & motivation through ideation & innovation
• Execute at speed while maintaining error free operations
• Develop a passion for performance and grow the talent pool
• Maintain the highest standards of honesty and integrity

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