AVP/ Analyst, Business Planning & Strategic Project Manager, COO, Consumer Banking Group

DBS · Taipei

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About the Role

We are seeking an experienced Business Planning Project Manager to drive key strategic initiatives within the Consumer Banking Group (CBG). This role plays a critical part in wealth management and branch transformation projects, delivering meaningful business impact through data-driven planning and execution.

You will lead high-impact programs such as branch rationalization, digital transformation, customer experience enhancement, cross-business collaboration, and strategic business planning.

Key Responsibilities

Strategic Planning & Project Leadership

• Take ownership of CBG key projects, particularly in wealth management and branch transformation
• Support business heads in strategy development, planning, and execution
• Drive impactful initiatives with a data-driven approach, delivering measurable business outcomes
• Proactively communicate project updates and insights to senior stakeholders

Branch & Customer Experience Management

• Oversee branch service environments, facilities, and operational standards
• Ensure high-quality service delivery for wealth management customers
• Lead initiatives to enhance customer and employee experience (EJ improvement)

Branch Facilities & Vendor Management

• Act as Service Delivery Manager (SDM) for outsourced service arrangements:
  • Manage contracts, renewals, site visits, and payments
  • Ensure vendors meet contractual and SLA requirements
  • Monitor vendor performance and proactively resolve issues
  • Maintain strong communication with outsourced service providers (OSPs)

Cross-Functional Team Collaboration

• Coordinate across CBG to drive strategic initiatives:
  • Branch transformation
  • Digitalization and process efficiency
  • Cross-functional collaboration models
• Lead and influence multiple stakeholders across departments and external partners

Requirements

• Minimum 5 years of experience, preferably in banking, branch operations, or vendor management
• 7 years in knowledge of consumer banking group business (preferred)
• Strong project management, planning, and execution capabilities
• Experience in stakeholder management across internal teams and external vendors
• Familiarity with branch operations, especially facility and service management
• Strong analytical, problem-solving, and decision-making skills
• Ability to work under pressure with high accountability and emotional intelligence (EQ)
• Agile, detail-oriented, self-driven, and adaptable mindset
• Excellent communication skills in Mandarin & English
• Proficient in Microsoft Office (Excel, PowerPoint, Word)

What We’re Looking For

• Strong ability to work independently and lead cross-functional projects
• Fast learner with a growth mindset and willingness to challenge the status quo
• Strategic thinker with execution excellence
• Passion for driving transformation and delivering business impact

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