VP/AVP, Product Owner (Fraud & Mules), Group Legal, Compliance & Secretariat

DBS · Singapore

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Business Function 

 Group Legal, Compliance & Secretariat (LCS) ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.

Key Accountabilities

• As Product Owner for Fraud & Mules Engine, Define and deliver program initiatives and achieve business outcomes regionally as per established timeline
• Develop business cases and manage program financials within approved budget
• Work with stakeholders to understand and develop business requirements and lead the end-to-end implementation of solutions
• Prioritize program backlogs/requests by balancing regulatory, audit and business priorities, squad capacity, to ensure all committed timelines will be met
• Identify and mitigate risks and resolve issues arising from program execution using agile way of working
• Effectively collaborate with cross-functional, cross-geography stakeholders, including regulators/auditors, and accurately communicate program progress and challenges

Responsibilities

• Manage program and product roadmap, business case, and user requirements across multiple solutions and domain areas, including but not limited to, surveillance, analytics and regulatory reporting
• Collaborate with business users to define user journeys and associated business processes
• Conduct gap analysis between business requirements (including regulatory expectations) vis-a-vis solution landscape and platform strategy
• Document detailed business requirements/epics/user stories by liaising with business users/business analysts including the acceptance criteria
• Define program roadmap and prioritize program backlogs/requests by balancing regulatory, audit and business priorities, and squad capacity to ensure all committed timelines will be met
• Evaluate solutions proposed by technology or analytics team/vendors for specific epics /user stories to ensure best practices are followed
• Build business case and project recommendations as appropriate, to draw down the budget and set up financial tracking

• Manage key stakeholders, including regulators/auditors, and business and technology leads
• Manage and communicate effectively with domain leads at senior level and working level teams in a timely and clear manner
• Responsible for ensuring project steering committee meetings, platform governance, cross functional, and other periodic project meetings are effective and achieve objectives in a consistent manner

• Drive program execution and delivery
• Monitor and ensure that program/project execute flawlessly, on schedule, and without compromising quality
• Proactively identify and mitigate risks within the program
• Resolve issues and conflicts within the program, projects and project management community and with other stakeholders, if necessary
• Ensure resolution of issues at program or line level and escalate issues which cannot be resolved in a timely and accurate manner
• Have oversight of major production issues or remediation or resolution of data gaps within the scope of program
• Manage coordination across teams and other platforms by keeping transparency in the A/B /C type of work so that delivery can effectively be managed, including critical areas:
• Ensure project dependencies on other projects /platforms are on their roadmaps and resources will be available when your teams need them
• Ensure work other teams need from your team/s are included and prioritised appropriately in your teams work backlog
• Highlight capability gaps to respective team/tribe/ function leads

• Oversee User Acceptance Tests and Implementation
• Manage user acceptance tests, including execution of test cases as necessary, develop rollout plan and oversee implementation/live-verification activities
• Conduct end user training where necessary
• Ensure smooth rollout of projects, complete pre and post-implementation activities in close coordination with scrum master
• Work closely with Technology/Operations/Business teams to resolve any implementation issues and any post-implementation stabilisation work

• Change management
• Adopt agile methodology across squads in the program and implement any LCSvPlatform Transformation milestones
• Ensure utilization of standards and practices across all projects
• Work with business and support unit users to drive changes to facilitate successful implementation and faster realization of benefits

Job Requirements and Qualifications:

Non-technical Experience

• Experience in managing multiple complex projects and competing priorities, completing milestones, and working toward multiple deadlines simultaneously.
• Experience in stakeholder management such as conflict resolution, consensus building skills, and an ability to build partnerships and influence beyond area of responsibility to manage competing priorities and expectations in a matrix organisation.
• Excellent communication and presentation skills.
• Demonstrate strong ownership of program/projects and assigned tasks with solid solution-oriented mindset.
• Ability to interface on a professional level with a variety of personalities at different levels and across geographies, leveraging solid relationship-building, conflict resolution and negotiation skills.
• Self-motivated with positive and can-do attitude, with the fortitude to be comfortable in ambiguous and complex situations.

Technical Experience

• Minimum 10 years’ working experience with proven track record of managing projects to meet stipulated timelines with expected outcomes and quality. Work in transformation programs and/or data analysis would be an asset.
• Solid experience in project management, especially in the application of Agile methodology.
• Strong background in business analysis and/or root cause analysis, ideally in the Financial Services industry.
• Working knowledge of Fraud & Mules domain and associated business processes, including related applications is an advantage.
• Excellent skills in Microsoft Office Productivity Suite, and project management tools (e.g. Jira, Confluence, Octane).
• Minimum Bachelor’s Degree.
• Project Management (Agile) and/or Business Analyst certification is preferable.

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