Senior Vice President / Vice President, Head of Corp Account Services, Institutional Banking Group Operations

DBS · Kwun Tong

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Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

• Lead and manage the section to ensure delivery of account services and processing at an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards.
• Plan the resources of the CAS team to meet SLA and productivity KPIs. 
• Organize and train a capable team to handle the section’s activities.
• Make continuous improvement in the processes by using new technology and process re-engineering.
• Drive the operation digitalization and people transformation.

Principal Responsibilities

Process Management

• Ensure activities of the section are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level.
• Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously.
• Recommend and implement appropriate actions in response to regulatory and related developments that impact on operation guidelines and procedures.

Compliance and Risk Management

• Adhere, provide guidance and ensure the members/section comply with the rules, guidelines and regulatory requirements of the Bank, HKMA, MAS, etc. pertaining to the operations.
• Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
• Escalate exceptional/outstanding/suspicious transactions to ED, Head of IBG Operations / MD, Head of Operations and other relevant parties where appropriate for necessarily follow up action per the Enhanced Incident Escalation/Incident Management Policy
• Promote staff awareness on regulatory and compliance requirements and internal control standards and ensure all operations are compiled to the statutory and regulatory requirements. 
• Accountable for team control testing including designing tight controls for manual tasks

Team Management

• Provide direction by setting Key Performance Indicators for staff and monitoring, appraising actual performance against targets.
• Coach and develop subordinates and guide them in completing their responsibilities.
• Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty
• Attract and select right people for the section and integrate new staff members to fit into DBS values, culture and practices
• Optimize team capacity management

Project Management and Others

• Liaise and work with Technology to improve and optimize on the use of the Bank's operating systems
• Manage working relationships with internal/external service partners to ensure that a seamless process flows for loan operations, and to support their initiatives for revenue generation and market share expansion
• Keep abreast of market, business development and practices and share with members

Key Accountabilities 

• Accomplish the job objective and perform the principal responsibilities.
• Achieve the agreed Key Performance Indicators (KPI) annually.
• All the work performed by the section is in accordance with established procedures, bank policies and code of conduct.
• Develop a team with all-around skill-sets pertaining to related processing

Relevant Experience

• Minimum 15 years of relevant working experience with 5 years’ proven track record in managing and leading an operation team of more than 30 members.
• Sound experience of banking operations and practices

Functional/Technical Competencies

Functional

• Sound knowledge and solid experience of banking operations and account services processing
• Cash products’ knowledge
• Operational skills and knowledge
• Project management skills

Technical

• Sound knowledge of Gen AI and Agentic AI
• Sound knowledge and understanding of banking and IT operations and practices.
• Good leadership and management capabilities
• Strong senses of risk controlling and management
• Result and customer service oriented
• Excellent interpersonal, problem-solving skills and negotiation techniques
• Self-motivated with strong analytical mind and creative thinking
• Good communication and presentation skills
• Good PC knowledge and skills

Education and Professional Qualification

• University Degree Holder in Finance or equivalent subject
• Professional qualifications in Banking (e.g. AHKIB) an advantage  

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

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