Senior Officer, Relationship Manager-TASC, Consumer Banking Group

DBS · Vikhroli

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JOB DESCRIPTION

Position Title:  Relationship Manager - TASC

Department: CBG - NDS

Rank: Analyst

Reports To: Regional Head-TASC

Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?")

Trust, Associations, Societies & Clubs are the untapped segment in our existing system. This segment has the potential to contribute larger inflows on the liabilities front and requires an expertise to identify & source the relationships.  With this TASC infrastructure being put in place, as a bank we would be able to garner a sizeable business that would contribute to the overall liabilities balance sheet of the bank.

This role will be a combination of both hunter & farmer with enough expertise on both the product & documentation.

Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job.  Do not list more than 5)

• Ensure stability of balances/income from existing set of clients and deepen the relationship along with NTB Clients.
• Add value to the client and stay ahead of the competition by structuring and implementing innovative deals.
• Use knowledge of various products for deal structuring.
• Maintain relationships with Institutions to originate business.
• Manage relationship with the customers by increasing the book size.
• Acquire and maintain institutional clients for the bank.
• Conducting activities for larger penetration in the catchments present.
• Increase wallet share by cross selling products to the customer.
• Achieve individual targets and grow account profitability, while maintaining high service standard and compliance.
• Institutional accounts, Government accounts.
• Branch Activation.

Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)

• Resource productivity, earmarked for TASC business.
• Branch Activation – Creating the mindshare on TASC.
• Acquiring new accounts (Current and Savings) from branch catchment area
• Quality sourcing of TASC with multiple hooks.
• Events to be organized in the Societies/Clubs/Apartments around the branch catchment.
• Build strong relationship with internal teams to leverage existing relationships.

Training the various channels and segments

Required Experience

Minimum 2 to 3 years’ experience in the field of TASC & Govt. business.

Education / Preferred Qualifications

Graduate/Postgraduate

Core Competencies

• Sales & Networking Skills. Good Communication & Listening Skills
• Goal / Target oriented
• Good verbal communication skills

Technical Competencies

• Banking knowledge
• Computer Skills and digital knowledge
• Good network in the market

Work Relationship

• Management of existing clients and prospects for acquisition and deepening of wallet share.
• Close interaction with Branch Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.
• Close and regular interaction with Personal Bankers through joint engagement with clients.

DBS India - Culture & Behaviors

• Performance through Value Based Propositions
• Ensure customer focus by delighting customers & reduce complaints.
• Build pride and passion to protect, maintain and enhance DBS’ image and reputation.
• Enhance knowledge base, build skill sets & develop competencies.
• Execute at speed while maintaining error free operations.
• Maintain the highest standards of honesty and integrity.

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