SNROFFCR, Specialist, Contact Centre, Consumer Banking, COO

DBS · Kwun Tong

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Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Provide exceptional customer service and support to clients through effective communication and problem-solving skills
• Handle a diverse range of customer inquiries, requests, and complaints in a professional and efficient manner
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction
• Continuously enhance product and service knowledge to provide accurate and up-to-date information to customers
• Identify and escalate complex issues to the appropriate teams for resolution
• Maintain accurate records and documentation of customer interactions
• Contribute to the development and implementation of process improvements and best practices within the contact center

Requirements

• Minimum 3 years of experience in a customer service or contact center role
• Strong communication and interpersonal skills with the ability to interact with customers from diverse backgrounds
• Excellent problem-solving and decision-making abilities
• Proficient in using various customer service tools and technologies
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Commitment to providing exceptional customer service and a positive attitude
• Ability to work collaboratively with cross-functional teams
• The hiring process for this role is subject to the Mandatory Reference Checking Scheme.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

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