Assistant CS Manager

Dematic · Songpa-gu

What we offer:

· Career Development

· Competitive Compensation and Benefits

· Pay Transparency

· Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

This is What You Will do in This Role:

Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions and concerns.
Support customer inquiries regarding products and parts via email, phone and chat.
Quotes, prepares, enters, verifies, acknowledge, document, log, coordinates, modifies, reprices and/or expedites customer orders.
Investigates and ensures resolution of customer service request and developing service agreement.
Maintains accurate and complete documentation of customer communications and action taken.
Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
Producing detailed service reports
Documenting processes
Following company procedures and protocols

What We Are Looking For:

3-5 years of customer service, account and coordinator experience.
Familiarity and experience working in customer service technology solutions: Automation system.
Demonstrate the highest level of ethical behavior that includes neatness, punctuality, and accuracy.
Professional level verbal and written communication skills.
Communicate with Engineering department, Development department and Product center in overseas
Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
Experience with MS office suites e.g. Outlook, Powerpoint, Word, Excel, and virtual meetings, e.g., zoom, and willingness to learn and become proficient in additional software as needed.
Documenting processes
Following company procedures and protocols