Client Service Manager - CPM Ireland
CPM Ireland · Dublin · €70,000 (stated in the posting)
Overview
The focus of this senior leadership role is to provide visible and “hands-on” ownership of key client relationships, while leading sales and operations teams to enable and drive performance that exceeds client expectations. As a CPM Client Service Manager, you will add value and insight beyond the agreed KPIs. You will develop strong CPM-Client relationships and oversee execution of high-quality service delivery underpinned by excellent sales performance. You will enable growth for CPM and a positive return on investment for our clients. You will work closely with CPM’s senior management team to grow revenue and control costs.
Critically, you will be a senior leader within CPM, living our values while driving, improving and growing both our business and our clients’ businesses.
Benefits:
- Basic Salary up to €70,000
- Commission - €15,000
- Company Car
- Fuel Card
- Lunch Allowance
The Primary Responsibilities for This Role Are:
- Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity across your accounts.
- Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset.
- Oversee recruitment, training and compliance across the team.
- Optimise revenue and costs to ensure ROI targets are met for CPM and our clients.
- Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting.
- Generate new opportunities for revenue streams within the business.
- Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards.
- Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights.
- Use reporting data to provide insights for the client to drive their business forward.
- Assist the business by participating in other group projects.
- Undertake to learn new ways of working to support evolving company needs and client expectations.
Qualifications
- Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment and/or two+ years of experience in client or account management.
- Experience providing coaching and development support to a sales team.
- Strong IT skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint.
Essential
- Passion for sales, with an ability to work both autonomously and create strong relationships.
- Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting.
- Ability to motivate others to perform at best-in-class levels.
- High attention to detail.
- Flexible in approach to work practices, including willingness for travel and field work as required.
- Commitment to continual personal and team development.
- Skill with coaching and developing people to maximise their motivation, performance and competencies.
- Strong time management and organisation skills.
- Initiative and ability to perform independently and without direct supervision.
- Problem solving skills and a drive to identify and implement new ways of working.
- Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues.
- Ability to influence decision makers to the benefit of CPM and clients.
Measures of Success
- 100% KPI target achievement quarterly and annually, including sales volume, headcount, staff retention, active rate and compliance.
- On-time, accurate reporting completion for both CPM and our clients.
- Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team.
- Identify and implement one new or improved way of working each quarter which will add value to our clients and/or improve CPM ways of working.
- Drive revenue for the business by maintaining and growing, where appropriate, the client budget.