Salesforce Project Manager

Dentsu · Madrid

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Job Description:

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.

We are currently looking for a Project Manager to join our team 

Main duties:

• Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.

• Assign and supervise team tasks, managing assignments, vacations, and absences during the project.

• Manage project progress to ensure deadlines, scope, and budget are met.

• Facilitate change requests to ensure all parties are informed of schedule and budget impacts.

• Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.

• Alert operations management of potential deviations. Establish communication and risk mitigation plans.

• Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.

• Lead project demos for the client.

• Lead the resolution of issues arising from project implementation.

• Lead the relationship and pursue customer satisfaction regarding the project.

• Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.

• Responsible for sending customer satisfaction surveys regarding the project.

• Identify potential Up & Cross-Selling opportunities for the account.

• Lead team retrospectives and identify potential internal improvements.

• Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Experience needed:

• +5 years of experience in Project Management roles, successfully leading Salesforce projects.

• +3 years of experience participating in end-to-end CRM implementation processes.

• Solid hands-on experience working with Salesforce Service Cloud and Marketing Cloud.

• Proven experience working with Agile methodologies (SCRUM) and project management tools like Jira.

• Professional proficiency in English (Medium-High level, capable of fluent business communication). 

WHAT DO WE OFFER

• Permanent contract.

• Flexible Schedule. We make it easy. Balance your professional and personal life.

• Certifications plan. Improve your skills and get the official certificate from our main partners.

• Home Office. You decide and we support you.

• Flexible retribution (public transport ticket, Ticket restaurtant, …).

• Health insurance.

• OMEGA in action. Our commitment to a better society is not just an intention

• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle & Dentsu company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

#OMEGA #LI·REMOTE

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