Commercial Delivery Manager, Media

Dentsu · London

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Job Description:

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Purpose of the Role

The Commercial Delivery Manager plays a pivotal role in ensuring the accurate tracking, reporting, and delivery of commercial commitments across dentsu’s digital media activity. Acting as the link between Client Partners, Investment teams, and external auditors, the role oversees performance-related fee (PRF) processes, digital audits, campaign data management, and delivery reporting to ensure client commitments and commercial guarantees are met.

Working closely with buying, activation, and commercial teams, the role drives data accuracy, process consistency, and operational excellence across digital, social, search, and programmatic channels. The Commercial Delivery Manager identifies risks and opportunities through data analysis, supports audit readiness, leads training on key processes and systems, and helps improve reporting frameworks to enhance efficiency, compliance, and commercial performance.

Key Responsibilities

• Own and manage the accurate tracking, reporting, and governance of commercial delivery commitments, PRFs, audits, and campaign data across digital channels.

• Lead the monthly delivery tracking process, forecasting buying commitments, identifying risks, and providing clear performance commentary and recommendations.

• Coordinate digital and social audit activity, working with auditors and internal teams to ensure timely, accurate, and audit-ready documentation.

• Analyse campaign, pricing, and market data to identify trends, discrepancies, opportunities, and actionable commercial insights.

• Partner with buying and activation teams to improve data collection processes, reporting consistency, and operational efficiency across digital media activity.

• Maintain inflation reporting and market cost intelligence to support commercial decision-making and buying strategies.

• Build strong relationships with internal stakeholders, media owners, and external partners to resolve issues, ensure compliance with agreed terms, and support successful delivery.

• Lead training and knowledge-sharing initiatives, supporting teams in audit processes, reporting standards, systems, and commercial best practices.

Qualifications + Skills

• Proven experience in digital media, media buying or activation.

• Strong understanding of digital media, including campaign performance and pricing structures.

• Strong analytical and Excel skills, with the ability to manage large datasets, identify trends and deliver meaningful insights.

• Highly organised and capable of managing multiple priorities, deadlines and stakeholders in a fast-paced environment.

• Experience improving processes, data quality and reporting frameworks to drive greater efficiency and consistency.

• Strong communication skills, with confidence in presenting to and influencing teams at all levels.

• Experience supporting audit, compliance, PRF, or governance processes.

• Proactive, self-sufficient and solutions-focused, with the ability to identify issues early and drive resolution.

• High standards of accuracy and accountability.

What we offer

• This is a permanent role.

• The team is based in our London office but operates under flexible working arrangements.

• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

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