Revenue Operations Manager (CRM & Business Processes)
EF Education First · London
Position: Revenue Operations Manager (CRM & Business Processes)
Office location: London – Hybrid (4 days per week in the office, 1 day remote)
The Opportunity
Ready to turn strategy into action and drive meaningful impact across a growing business?
As our Revenue Operations Manager, you’ll be responsible for creating and maintaining a single, scalable operating foundation across our commercial organization.
Acting as the bridge between business stakeholders and technical system teams, this role oversees the design, governance, and continuous improvement of commercial processes, CRM standards, data quality, and operational workflows. The role ensures that our CRM and integrated systems support business objectives while driving consistency, efficiency, and scalability across commercial functions.
This is a business-facing role within the Revenue Operations team. While the role works closely with Salesforce administrators, developers, and engineers, it is not a technical administration position.
Your Work Will Directly Influence
- Accelerating new business productivity
- Driving Net Revenue Retention (NRR)
- Creating a seamless, high-quality customer experience across the entire lifecycle
- Building consistency, focus, and operational excellence across the revenue organization
If you thrive on making things happen, simplifying complexity, and helping teams succeed, we'd love to hear from you.
Key Responsibilities
- Own the governance and continuous improvement of the company's CRM and commercial operating processes
- Partner with stakeholders to understand business requirements and translate them into efficient, scalable CRM solutions.
- Drive standardization of commercial processes across the customer lifecycle
- Define and maintain business rules, process documentation, data standards to ensure consistency.
- Monitor and improve CRM data quality, championing best practices for data management, ownership and compliance.
- Identify opportunities to streamline workflows, automate manual processes and improve operational efficiency.
- Work closely with Salesforce and other technical teams to prioritize, design and implement system enhancements.
- Support the integration of CRM and related systems to create a connected and scalable operating environment.
- Establish metrics and monitoring to measure process effectiveness, user adoption and operational performance.
What Success Looks Like
In this role, you'll make a measurable difference by:
- Establishing CRM governance and operating standards across the commercial organization.
- Simplifying and standardizing processes to improve productivity and consistency.
- Strengthening data quality and integrity to support business performance.
- Prioritizing and delivering high-impact process and system improvements.
- Helping sales leaders focus on what matters most and execute with confidence
What You'll Bring
Core Capabilities
- Exceptional communication skills with the ability to simplify complexity
- A collaborative, service-oriented approach that builds trust and influence
- Strong problem-solving and decision-making capabilities, using data and insight to guide recommendations.
- Naturally curious and proactive, with a passion for continuous improvement and operational excellence.
- A strong understanding of how operational excellence drives sales performance and customer outcomes
Skills & Experience
- 3-5+ year’s experience in Revenue Operations, Sales Operations, CRM Operations, Commercial Operations, or Business Operations roles.
- Strong understanding of CRM platforms, ideally Salesforce, from a business process and governance perspective.
- Experience leveraging AI and large language models (LLMs) across CRM and commercial systems.
- Knowledge of technology ecosystems, systems integration concepts, APIs , LLMs and MCPs
- Salesforce certification (e.g. Salesforce Administrator, Business Analyst, or Advanced Administrator) would be advantageous.
- Proven experience driving process design, standardization, and operational improvement initiatives.
- Proven ability to translate business needs into scalable operational solutions.
- Experience partnering with CRM administrators, sales teams and frontline leaders
- Strong business analysis and requirements gathering skills.
What We Offer
- Working in a multicultural global team with vibrant and energetic team of colleagues by your side
- Comprehensive and supportive onboarding and further personal and professional development and career progression opportunities
- A competitive salary and benefits package
- Length of Service Recognition including paid sabbatical
#LI-FE1