Enrollment Advisor (Account Management)

EF Education First · Milan

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The role

The candidate for this role will not just build relationships with High School counselors and educators but also foster connections that drive change in our enrollment process. The mission of the role would be to empower and uplift counselors, equipping them with the knowledge and motivation to champion Hult International Business Schools Bachelor programs. You will be responsible for tailoring our communication and approach to meet the unique needs of each school, ensuring that the Hult brand shines uniquely in every interaction. You're not just representing a brand; you're embodying a movement that empowers minds, transforms lives, and shapes the leaders of tomorrow. We are seeking candidates who thrive in dynamic environments, thrive in face-to-face interactions, and excel in building relationships on the go. This role will involve significant fieldwork and direct engagement with both students and counselors. Traveling in your local market will be essential for success.

Key Responsibilities and Duties

Relationship Management

• Identify profiles, priorities, and strategies for each school and counselor relationship.
• Consistently review school priorities to ensure alignment with our communication and strategy.
• Ensure regular check-ins both in person and online, adapting the frequency of outreach to the needs of the school/counselor.
• Conduct regular surveys and insight meetings to identify areas for improvement.
• Manage relationships between schools and the Hult enrollment department, ensuring queries and concerns are handled effectively and efficiently.

Business Development

• Identify areas of opportunity with schools to generate enrollment volume.
• Build counselor and school portfolios through regular outreach and sourcing of potential new relationships.
• Collaborate with other Enrollment Advisors on student pipelines and strategies to improve conversion from key schools
• Maintain accurate Salesforce records on student pipelines and school pipelines.

Training and Product Knowledge

• Educate counselors and students on the Hult mission and values as well as our unique and innovative learning approach
• Adapt the type of content shared to fit the needs and goals of each school.
• Regularly assess the level of confidence of counselors in positioning Hult correctly with students.

Event Planning and Execution

• Identify appropriate events for students and counselors throughout the enrollment cycle.
• Collaborate with cross-departmental teams to plan and execute events effectively.
• Analyze the impact and effectiveness of events and adapt accordingly.

Data Analysis and Forecasting

• Regularly analyze relationship engagement through activity tracking on Salesforce.
• Identify areas of opportunity and areas for improvement from both sides of the relationship.
• Track the performance of schools for levels of applications, acceptances, and confirmations.
• Use analysis to identify the priority of each school, adjusting their position on the priority scale depending on performance.

Qualifications and Skills required:

• Bachelor’s degree.
• English and Italian proficiency (required).
• Excellent attention to detail.
• Strong interpersonal and communication skills.
• Proven track record in business development, sales, or related roles.
• Strong organizational and time-management abilities.
• Ability to multitask and flexibility to adjust to changing priorities.
• Strong analytical and strategic thinking abilities.
• Familiarity with Salesforce or similar CRM tools.
• Experience in higher education is a plus, but not mandatory.

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