Senior Analyst - Network
eClerx · Manila
Responsibilities
- - Ensure that SLA commitments are met, including monitoring and reporting of the same
- - Ensure that projects and activities are completed as per commitment
- - Conduct regular network infrastructure review to assess gaps and recommends changes to support the present organizational needs
- - Optimize performance and availability of all enterprise systems
- - Responds to and addresses security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately.
- - Responsible for ensuring to work with concerned teams in troubleshooting of technology problems.
- - Ensures that proper troubleshooting techniques, protocols and tools are used in coming up with recommendations and solutions
- - Ensures that technical recommendations are properly thought of/analyzed and based on hard facts.
- - Provides regular updates on the troubleshooting to the team, management and client.
- - Ensures that incident report and RCA is released within SLA post the troubleshooting work and liaise with concerned groups for the resolution
- Escalation point to EUSG team members
Qualifications
- - Knowledge of TCPIP, LAN, WAN, Network Security and NMS is highly preferred
- - Demonstrated knowledge of Cisco products & solutions
- - Complete understanding and working experience in ITIL and information security compliant/oriented environment
- - At least 2-3 years’ experience in installing/supporting/designing mixed LAN/WAN environment, switches, routers, firewalls and related devices
- - Must have effective interpersonal and communications skills
- - Strong organizational skills and attention to detail required
- - Ability to work well under pressure, multi-task and meet demanding deadlines
- - Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, Computer Science.
- - Analytical and team management skills are a must
- - Should exhibit strong interpersonal and communication skills.
- - Call Center / BPO / SI / Provider work experience is highly preferred.