Analyst - Customer Service
eClerx · Muntinlupa
Responsibilities:
- Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
- Build sustainable relationship of trust through open and interactive communications
- Determine Eligibility of client information to requirements.
- Provides accurate, valid and complete information by using the right methods and tools.
- Meet KPIs standard of the assigned Line of Business
- Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
- Follow communication procedure, guidelines and policies
- Take extra mile to engage the customers
- Document, maintain and improves quality results and educating the customers and create awareness.
- Perform other duties which may be required by management from time to time.
Skills and Qualifications:
- At least a high school graduate: Minimum of 1-2 years of call center experience
- If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment.
- For college graduates: fresh graduates even without work experience is acceptable.