Associate Process Manager
eClerx · Manila
Duties and Responsibilities
- Supervise HR Sr. / Analysts in making sure that day to day tasks are being performed.
- Oversee the benefits processing (government and company)
- Ensure compliance with statutory benefits and government mandated programs ( SSS, Philhealth and PAG IBIG in the Philippines or relevant local programs.
- Handles employee inquiries and concerns related to benefits
- Coordinates with external vendors, insurance providers and government agencies for benefits administration and presents new policies and/or benefits of the company to employees
Process and validate employee movement request and prepares the documentation and reflect the change/s in the system.
Performs Adhoc tasks assigned by Manager/ HR Head.
Skills and Qualifications
- • Bachelor’s degree in Human Resources, Business Administration, or related field.
- • Minimum of at least 1 year supervisor experience and strong benefits background
- • Strong knowledge of Philippine statutory benefits
- • Excellent interpersonal and communication skills.
- • Proven ability to manage multiple priorities and projects.
- • Strong problem-solving and conflict resolution skills.
- • Experience in a call center or similar fast-paced environment is preferred.