EG - Billing Clerk
eClerx · Muntinlupa
Responsibilities:
• Perform all tasks related to processing special handling invoices for large, complex commercial
customers
- Maintain third-party billing portals
- Communication with cross-functional internal teams related to customer account status will be
required
- Communication with various large commercial customers regarding account status
- Maintain strong customer relationships through effective communication
- Perform and maintain account billing reconciliations for customers
- Investigate and resolve any irregularities or inquiries timely and accurately
- Provide documentation to customers or cross-functional teams requesting invoices, statements, etc.
- Maintain sensitive customer financial information and organized financial records, electronically
- Recommend improvements for invoicing processes
- Research and resolve second and third-level customer inquiries
- Develop key relationships with cross-functional teams to mitigate invoicing errors
Skills and Qualifications:
• Minimum 1-year experience in an offer environment performing data entry or other computer-based
work required; prior experience with accounts payable/receivable or transaction-based services
preferred
- Experience with third-party portal billing preferred
- Proficient Excel/Google Sheets experience
- Good judgment, strong decision-making, and problem-solving skills
- Knowledge of transaction-based services
- Communicate articulately and efficiently in both written and verbal forms
- Highly organized with strong attention to detail
- Accounting knowledge
- Strong communication and interpersonal skills
- Strong attention to detail and high level of accuracy
- Ability to maintain a high level of confidentiality and professionalism
- Excellent organizational skills
- Be able to work as a team and independently
- Must be willing to work in shifting schedules, including a graveyard shift
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